Enterprise Software Adoption in France

CRM and ERP in France, against the EU27

Growth has been slower than the bloc's: up 0.57 points from 6.85% in 2018, while the EU27 average gained 4.69. In 2018 France was above the EU27 average of 6.65%; it has since dropped behind it. Ranked on the 2018 figures it would have been eighth, so it has lost 7 places.

CRM and ERP run close to level here: 8.79% for ERP in 2023 against 7.42% for CRM, with ERP ahead by 1.37 points. That is 2.94 points below the EU27's 11.73% and thirteenth of 16, 2 places higher than on CRM. Here the figure moved against the EU27 average: it was 8.98% in 2021 and has fallen 0.19 points, while the average rose 2.08. In the CRM ranking France sits between Portugal (7.7%) and Greece (4.97%).

Source: Eurostat, ICT usage in enterprises survey (isoc_cicce_use), fetched September 14, 2026. View the underlying table.

Vendors in our rankings headquartered in France

France is the headquarters given for 87 of the 1723 listings in our software rankings: 82 vendors in 55 of the 132 categories. Listed in more than one category: Brevo (3), Crisp (2), Livestorm (2) and Mistral AI (2). That makes it the fifth-largest headquarters country in the dataset, behind Canada (88) and ahead of the Netherlands (55).

Among the 16 countries on these pages France is second by number of listings but fifteenth by CRM cloud adoption. Revenue & Growth is the largest category group with 39 listings, followed by IT & Collaboration (22), Operations (16), AI software (7), Finance (2) and Vertical (1). There is none in People.

28 of the 87 hold a top-three place:

• Scaleway Generative APIs, #1 in LLM API providers. Pricing: Billed per token on serverless endpoints with a free tier; dedicated deployments are available when a team wants isolation.
• Kavkom, #1 in call center software. Pricing: Basic Pack €10/user/month (€8 with a 12-month term); Plus Pack €50/user/month (€42 with a 12-month term, €30/€24 for French SMEs); Custom Pack quoted; predictive dialer add-on from €50/user/month; published for the first two tiers
• URLR, #1 in link shortener software. Pricing: Free plan with 10 links a month; paid tiers add links, tracked visits, branded domains and users, with a 14-day free trial and annual billing at two months free.
• Custplace, #1 in reputation management software. Pricing: Free plan; Business €35/month, Premium €125/month and E-Commerce €49/month (up to 200 requests), excl. VAT, billed annually; multi-location Elite plan quoted.
• Kaspr, #1 in sales intelligence software. Pricing: Free plan (15 B2B email, 5 phone and 5 direct-email credits a month, no exports); Starter €45/user/month billed annually or €59 monthly; Business €79/user/month annually or €99 monthly; Enterprise is custom-priced. Also listed in GBP and USD.
• Hyperping, #1 in uptime monitoring software. Pricing: Free plan with 20 monitors at 5-minute checks and one basic status page; Essentials from $24/month billed yearly with 30-second checks, on-call and a custom-domain status page.
• Tuleap, #1 in version control software. Pricing: Free and open source to self-host; the hosted myTuleap cloud and enterprise support are priced on request.
• api.video, #1 in video hosting software. Pricing: Pay-as-you-go: video encoding free for unlimited minutes; hosting from $0.00285 per minute stored; delivery from $0.0017 per minute delivered. Enterprise plan available with custom terms, wire transfer and annual billing.
• HYVOR Talk, #1 in website commenting software. Pricing: Personal plan at 5 euros a month billed annually for 2,500 credits; Premium from 12 euros; Business from 40 euros; Enterprise on request.
• Kameleoon, #1 in website personalization software. Pricing: 30-day free trial, no credit card required; PBX Starter from $495 a month for 50,000 tested visitors; Enterprise quoted, and personalization, AI targeting and feature management are Enterprise-only
• Windmill, #1 in workflow automation software. Pricing: Free and open-source self-hosted edition; Enterprise is seat-based at $20 per developer and $10 per operator a month, plus compute units at $50 a month per 2 CU.
• OVHcloud AI Endpoints, #2 in LLM API providers. Pricing: Billed on a Public Cloud project with a payment method; anonymous use is limited to 2 requests per minute per IP and model.
• Affilae, #2 in affiliate marketing software. Pricing: Build €99/month + 2.5% per validated sale (1-month free trial, 3-month commitment). Grow €249/month + 2% per validated sale, adds growth consulting and recruitment. Scale: custom-priced with a dedicated account manager.
• Odigo, #2 in call center software. Pricing: Essential (5-500 users), Enterprise (500-5,000+ users) and CXaaS (1,000-50,000+ users) tiers, all quoted on request
• mediarithmics, #2 in customer data platform software. Pricing: Not published; every deployment is quoted after a sales conversation. No free trial is advertised.
• Youtrust (formerly Yousign), #2 in electronic signature software. Pricing: Free plan for one user with two signature requests a month, a single-user One plan at €9 a month, then Plus and Pro per user per month with unlimited simple signatures; advanced and qualified signatures are paid add-ons (QES from €10 each), and API plans start around €104 a month.
• Brevo, #2 in email marketing software. Pricing: Free plan with a daily sending cap, then paid plans priced mainly by monthly email volume; SMS and WhatsApp credits bought separately.
• Mistral AI, #2 in generative AI platform. Pricing: Per-token pricing published for the API in Mistral Studio, with batch (50% discount) and cached input (up to 90% off) pricing; commercial self-hosting and private deployment quoted separately
• Kolsquare, #2 in influencer marketing software. Pricing: Three packages (Discovery, Listening, Enterprise), each quoted after a demo; no published prices on the vendor's site. Special rates for B Corps and non-profits, and 30% off for startups under three years old with under EUR 500K raised and fewer than 10 employees.
• Klaxoon, #2 in online whiteboard software. Pricing: Free tier with 500 MB; Starter $24.90 per host per month billed annually for up to 4 Pro users; Enterprise by quote with 5 Pro users minimum.
• La Growth Machine, #2 in sales engagement software. Pricing: Basic €60/month per identity: 250 leads enriched/month, up to 3 identities, LinkedIn+Email. Pro €120/month per identity: 400 leads enriched/month, 5 sending emails/identity, up to 6 campaigns, LinkedIn+Email+Calls. Ultimate €120/month per identity: 1,000 leads enriched/month, 10 sending emails/identity, unlimited campaigns, LinkedIn+Email+X+Calls, HubSpot and Pipedrive. Agency and Custom plans from €150/month, 6 identities minimum. Prices billed annually.
• GraphComment, #2 in website commenting software. Pricing: Free basic plan; Starter at 25 dollars a month and Pro at 51 dollars a month billed annually; Enterprise on request.
• Strapi, #3 in CMS (content management system) software. Pricing: The core is free and open source under MIT license to self-host; paid self-hosted Growth and Enterprise plans add features, and Strapi Cloud sells managed hosting per project on a published table.
• Hivebrite, #3 in community platform software. Pricing: Core $895/month billed annually; Flex $1,995/month billed annually; Prime and Custom Fit quoted after a discovery call; no free trial
• Switchy, #3 in link shortener software. Pricing: Tiers are priced by tracked clicks per month, from $47 for up to 10,000 clicks to over $1,000 a month at multi-million click volumes.
• iodéOS, #3 in operating systems. Pricing: The OS is free; the company's income comes from smartphone sales, premium subscriptions and donations.
• Magileads, #3 in sales engagement software. Pricing: From €25/month excluding tax, set by a configurator on LinkedIn accounts, sender emails, enrichment volume and mobile numbers rather than fixed tiers; every feature is included at every price, 20% off billed annually. White-label available at standard subscription rates.
• OpenReplay, #3 in session replay software. Pricing: Self-hosted open-source edition is free; Dedicated managed instances start at $199 a month, billed hourly at $0.276, with no user, recording or retention limits.

Barred from places 1 to 3 as dominant incumbents in a category: Contentsquare (Hotjar), DraftSight, LumApps, SOLIDWORKS and Sweep. 26 of the 87 sell on quote only (30%), above the 25% across all 1723 listings.

Counted from our own vendor dataset. Places can be paid for: placement disclosure.