Enterprise Software Adoption in France

CRM and ERP in France, against the EU27

Growth has been slower than the bloc's: up 0.57 points from 6.85% in 2018, while the EU27 average gained 4.69. In 2018 France was above the EU27 average of 6.65%; it has since dropped behind it. Ranked on the 2018 figures it would have been seventh, so it has lost 3 places.

CRM and ERP run close to level here: 8.79% for ERP in 2023 against 7.42% for CRM, with ERP ahead by 1.37 points. That is 2.94 points below the EU27's 11.73% and tenth of 10, the same place as on CRM. Here the figure moved against the EU27 average: it was 8.98% in 2021 and has fallen 0.19 points, while the average rose 2.08. The next country up in the CRM ranking is Italy (7.84%).

Source: Eurostat, ICT usage in enterprises survey (isoc_cicce_use), fetched September 14, 2026. View the underlying table.

Vendors in our rankings headquartered in France

France is the headquarters given for 70 of the 1416 listings in our software rankings: 67 vendors in 44 of the 106 categories. Listed in more than one category: Brevo (2), Crisp (2) and Livestorm (2). That makes it the fifth-largest headquarters country in the dataset, behind Canada (73) and ahead of the Netherlands (48).

Among the 10 countries on these pages France is second by number of listings but tenth by CRM cloud adoption. Revenue & Growth is the largest category group with 34 listings, followed by Operations (16), IT & Collaboration (15), AI software (3) and Finance (2). There is none in People or Vertical.

22 of the 70 hold a top-three place:

• Akeneo, #1 in PIM software. Pricing: Community Edition: free, self-hosted, open-source. Product Cloud Growth: starting at $45,000/year in the US and Australia, €35,000/year in the EU, £35,000/year in the UK, with a 14-day free trial. Advanced and Premium: call for a quote.
• Crisp, #1 in chatbot software. Pricing: Free (2 seats); Mini $45/month (4 seats); Essentials $95/month (10 seats); Plus $295/month (20 seats); Enterprise quoted; extra agents $10/month each; priced per workspace, with a 14-day free trial of paid features
• Mistral AI, #1 in generative AI platform. Pricing: Per-token pricing published for the API in Mistral Studio, with batch (50% discount) and cached input (up to 90% off) pricing; commercial self-hosting and private deployment quoted separately
• Custplace, #1 in reputation management software. Pricing: Free plan; Business €35/month, Premium €125/month and E-Commerce €49/month (up to 200 requests), excl. VAT, billed annually; multi-location Elite plan quoted.
• Lemlist, #1 in sales engagement software. Pricing: Email plan $55/month billed annually ($69/month monthly): 50,000 emails/month, unlimited users and senders, lead database and email/phone finder included. Multichannel plan $87/user/month annual ($109/user/month monthly): unlimited emails and messages, 5 senders per user, LinkedIn, SMS and a call dialer included, WhatsApp as an add-on. Enterprise is custom, with SSO/SAML.
• Agorapulse, #1 in social media management software. Pricing: Per user per month on published tiers, entry tier under $100 per user billed annually, each plan capped at a set number of social profiles.
• api.video, #1 in video hosting software. Pricing: Pay-as-you-go: video encoding free for unlimited minutes; hosting from $0.00285 per minute stored; delivery from $0.0017 per minute delivered. Enterprise plan available with custom terms, wire transfer and annual billing.
• Livestorm, #1 in webinar software. Pricing: Pro at about €2.50 per attendee credit, bought as a yearly pack; one credit is used per unique participant per session, whether live, replay or on-demand, and team members are free. Pro caps sessions at 4 hours and 3,000 live attendees; Enterprise is custom-quoted with 12-hour sessions, the CRM integrations and dedicated support.
• Aircall, #2 in call center software. Pricing: Essentials $30/license/month and Professional $50/license/month, billed annually (25% below monthly billing), both with a 3-license minimum; Enterprise custom (25-license minimum); published for the two entry tiers
• Brevo, #2 in email marketing software. Pricing: Free plan with a daily sending cap, then paid plans priced mainly by monthly email volume; SMS and WhatsApp credits bought separately.
• Crisp, #2 in live chat software. Pricing: Free plan with two seats, then flat monthly prices per workspace from $45 with four seats included; extra seats cost $10 a month each.
• Waalaxy, #2 in sales engagement software. Pricing: Pro €19/user/month: 300 LinkedIn invites/month, unlimited campaigns, sequences, automated follow-ups, CRM sync, 25 email-finder credits/month. Advanced €49/user/month: 800 invites/month, 500 email-finder credits/month, API access, Make/Zapier/n8n integrations. Business €69/user/month: 800 invites/month, cold email sequences, 500 email-finder credits/month. Quarterly (-20%) and yearly (-50%) billing.
• Kaspr, #2 in sales intelligence software. Pricing: Free plan (15 B2B email, 5 phone and 5 direct-email credits a month, no exports); Starter €45/user/month billed annually or €59 monthly; Business €79/user/month annually or €99 monthly; Enterprise is custom-priced. Also listed in GBP and USD.
• PeerTube, #2 in video hosting software. Pricing: Free and open source. Running your own instance costs whatever server it runs on; joining an existing instance may be free or donation-funded depending on that instance's own policy.
• Strapi, #3 in CMS (content management system) software. Pricing: The core is free and open source under MIT license to self-host; paid self-hosted Growth and Enterprise plans add features, and Strapi Cloud sells managed hosting per project on a published table.
• Kavkom, #3 in call center software. Pricing: Basic Pack €10/user/month (€8 with a 12-month term); Plus Pack €50/user/month (€42 with a 12-month term, €30/€24 for French SMEs); Custom Pack quoted; predictive dialer add-on from €50/user/month; published for the first two tiers
• mediarithmics, #3 in customer data platform software. Pricing: Not published; every deployment is quoted after a sales conversation. No free trial is advertised.
• DataGalaxy, #3 in data catalog software. Pricing: Quote-only across Starter, Professional and Enterprise catalog tiers, and a separate Portfolio product line
• Kolsquare, #3 in influencer marketing software. Pricing: Three packages (Discovery, Listening, Enterprise), each quoted after a demo; no published prices on the vendor's site. Special rates for B Corps and non-profits, and 30% off for startups under three years old with under EUR 500K raised and fewer than 10 employees.
• Weglot, #3 in translation software. Pricing: Free plan for 2,000 words and one language; paid plans priced by translated word count and number of languages, starting at $17 per month.
• Tuleap, #3 in version control software. Pricing: Free and open source to self-host; the hosted myTuleap cloud and enterprise support are priced on request.
• Kameleoon, #3 in website personalization software. Pricing: 30-day free trial, no credit card required; PBX Starter from $495 a month for 50,000 tested visitors; Enterprise quoted, and personalization, AI targeting and feature management are Enterprise-only

Barred from places 1 to 3 as dominant incumbents in a category: DraftSight, LumApps, SOLIDWORKS and Sweep. 25 of the 70 sell on quote only (36%), above the 28% across all 1416 listings.

Counted from our own vendor dataset. Places can be paid for: placement disclosure.