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IT & Collaboration · 14 vendors ranked

Best Video Conferencing Software in 2026

Here is the uncomfortable truth first: most companies reading this will end up on Zoom, Microsoft Teams or Google Meet, and usually for a sound reason. Teams arrives with Microsoft 365, Meet with Google Workspace, and Zoom is what clients and candidates already have installed. Paying for a second meeting product beside one you already own rarely makes sense. That is also why the three largest names do not appear in our top three. The places at the top go to independents that do something the bundled giants do badly: calls in a browser tab with no download, a cheap and complete meeting-plus-webinar package, or software you can host on your own servers. We judged every product on call quality over weak connections, how guests join, recording and transcript handling, admin controls, and the total price once webinars, rooms and phone dial-in are added.

What it is: Video conferencing software lets people hold live audio and video meetings over the internet, with screen sharing, chat, recording and, increasingly, automatic transcripts and AI-written summaries. Hosts create a meeting link that guests open in an app or a web browser. Business plans add administrative controls, single sign-on, cloud recording storage, dial-in by phone, webinar modes for large audiences and support for dedicated meeting-room hardware.

Visibility in this ranking can be paid for. Payment moves a vendor's position within the shortlist; it never adds a vendor, and it never changes a word of the review. The largest vendors in video conferencing software cannot hold places 1 to 3. How it works: placement disclosure · editorial process.

The top three

  1. #1

    Whereby

    Client-facing small businesses

    First because guests join from any browser with no download or account, permanent room links remove scheduling friction, and it stays simple.

  2. #2

    Zoho Meeting

    Budget-conscious SMBs, Zoho users

    Second for a low-priced package covering meetings and webinars with a usable free plan, strongest for companies already using Zoho applications.

  3. #3

    Jitsi Meet

    Privacy-minded and technical teams

    Third as free, open source video meetings that can run on your own servers, maintained by 8x8, with a paid hosted service for developers.

How we ranked these

Setup: the guest's first thirty seconds

For the host, setup is an account and perhaps a calendar plugin. The test that matters is the guest's path: a client clicks a link and either lands in the call within seconds or meets a download prompt, a browser warning and a microphone permission dialog in a language they did not expect. This criterion weighs browser joins on Chrome, Safari and Firefox, including from a locked-down corporate laptop and from a phone on a mobile connection. For administrators, setup also means single sign-on, domain capture so staff cannot open personal accounts, default recording and waiting-room policies, and calendar integration with Outlook or Google Calendar. Companies adding meeting rooms face a separate project: certified cameras, room licenses and a device management console.

The real price: licenses you already own, and the add-ons

Before comparing prices, check what you already pay for. Microsoft 365 business plans have long included Teams, although since 2024 Microsoft also sells suites without it after pressure from EU competition regulators. Google Workspace includes Meet on every plan. For companies on either suite, a separate meeting tool is an extra cost that must justify itself. Standalone products usually charge per host or licensed user per month, with free tiers capped on meeting length or participants. The additions that change totals are webinar capacity, large-meeting add-ons, cloud recording storage, phone dial-in numbers, AI assistant features and room licenses for conference-room hardware. A 30-person company that adds webinars and two meeting rooms can easily double what the per-seat price suggested.

Getting your data out: recordings, transcripts and chat

Meetings leave behind more data than people expect: cloud recordings, transcripts, AI summaries, in-meeting chat, attendance reports and webinar registrant lists. Some of it is commercially useful, and some is sensitive enough to be a legal risk. We checked whether each product lets admins bulk-export recordings and transcripts, set retention periods that delete automatically, and choose the region where data is stored. Webinar registrations should export cleanly to a CRM or marketing tool. Pay attention to AI features: many summarize meetings by default once enabled, and it should be clear where those summaries are stored, who can see them and whether the vendor uses them for model training. For regulated firms, self-hosted or European-hosted options matter here.

Independence from the vendor: bundles and standards

Switching meeting tools is technically easy, since meetings leave little behind beyond recordings. The real lock-in is organizational. Teams is woven into chat, file sharing and phone systems for Microsoft 365 companies, and Meet into Gmail and Calendar for Google Workspace users. Leaving means changing habits, not moving data. Room hardware is a second trap: cameras and panels are often certified for one platform, and a switch can strand equipment. We gave credit to products that work in any browser without plugins, support standards-based interoperability with room systems, publish open source code, or can run on your own infrastructure. For those who must use the bundled tool internally, keeping external meetings on an open link that anyone can join avoids forcing guests into your ecosystem.

Who it's for: small firms meeting clients, and teams with special needs

The buyer here is a small or mid-sized organization, roughly five to five hundred staff, that meets clients, candidates or partners daily and holds internal calls. For most such buyers the honest answer is the platform that comes with their productivity suite, used well. The independent products earn a place when there is a specific reason: guests who cannot install software, such as patients, tutoring clients or older customers; a need to host data in Europe or on premises; a budget that cannot carry a suite; or a combined meetings and webinar program run by a small marketing team. Large enterprises with hundreds of meeting rooms and global voice needs will follow their IT strategy and the incumbents, and that is usually right.

Compared at a glance

#ToolBest forPricing modelFree optionHeadquarters
1Whereby Client-facing small businessesPer host / monthFree planNorway
2Zoho Meeting Budget-conscious SMBs, Zoho usersPer host / monthFree planIndia
3Jitsi Meet Privacy-minded and technical teamsOpen source + paid hostingOpen sourceUnited States
4Zoom External-facing teams of any sizePer user / monthFree planUnited States
5Microsoft Teams Microsoft 365 organizationsPer user / monthFree trialUnited States
6Google Meet Google Workspace organizationsPer user / monthFree planUnited States
7Cisco Webex Enterprises and regulated sectorsPer user / monthFree planUnited States
8GoTo Meeting Existing GoTo customersPer organizer / monthFree trialUnited States
9Pexip Government, defense, healthcareQuote onlyNoneNorway
10Nextcloud Talk Organizations requiring data sovereigntyOpen source + paid supportOpen sourceGermany
11Livestorm Marketing teams running webinarsTiered monthlyFree planFrance
12RingCentral Video Companies already on RingCentral phonesPer user / monthFree planUnited States
13Dialpad Meetings Dialpad calling customersPer user / monthFree planUnited States
14BigBlueButton Schools, universities and training providersOpen source + paid hostingOpen sourceCanada

The 14 tools, reviewed

#1 Whereby

Browser-based meeting rooms with permanent links · Norway · whereby.com

Browser-only No guest account European vendor

Whereby is the least intimidating product in this list for the person on the other end of the call. A host has a permanent room address, a guest clicks it and is in the call from a browser tab, with no download, no account and few prompts. That matters for therapists, tutors, recruiters, consultants and anyone meeting people who are not technical or are on locked-down devices. Branding the room is easy, recordings and screen sharing work, and a separate Embedded product lets software companies put video rooms inside their own apps. It ranks first for doing the most common client-meeting job with the least friction.

Where it falls short

Meeting sizes and features are modest compared with Zoom or Teams: no large webinar mode, lighter admin controls, and fewer integrations. AI features trail the majors. There is no dial-in by phone on standard plans and no support for meeting-room hardware. Heavy internal use across a company is not what it is designed for.

Wrong for

Companies needing large webinars, room systems, phone dial-in or deep Microsoft integration should use Zoom or Teams. Internal-heavy organizations are better served by their suite's tool.

Pricing: Per-host monthly plans for meetings with a limited free tier, and separate usage-based pricing for the Whereby Embedded API. (free plan)

Visit Whereby →

#2 Zoho Meeting

Low-cost meetings and webinars from the Zoho suite · India · zoho.com

Low cost Meetings and webinars Zoho ecosystem

Zoho Meeting covers both meetings and webinars at prices well below Zoom's, with browser joining for guests, recordings, dial-in numbers, registration pages for webinars and integration with Zoho CRM, Zoho Calendar and other Zoho tools. For a small business that runs occasional webinars for leads and daily client calls, it is a complete kit at a modest price. It is also usable outside Zoho, with Google and Outlook calendar integration. We place it second because it gives more capability per dollar than any other paid product here.

Where it falls short

The interface is functional rather than polished, and call quality under poor bandwidth is a step behind Zoom's. Third-party integrations outside the Zoho world are fewer. Its AI features are newer and less developed. Some settings are spread across Zoho's shared admin consoles, which can confuse newcomers to the suite.

Wrong for

Companies that need maximum reliability for large client-facing events, or that run on Microsoft 365, will be better served by Zoom or Teams. Whereby is simpler for plain client calls.

Pricing: Per-host monthly plans for meetings and for webinars, priced low, with a free plan allowing up to 100 participants for up to 60 minutes. (free plan)

Visit Zoho Meeting →

#3 Jitsi Meet

Open source video meetings you can self-host · United States · jitsi.org

Open source Self-hostable Free public service

Jitsi Meet is the most widely used open source video conferencing software, and its code is maintained by the team at 8x8. Anyone can use the free public service at meet.jit.si, and organizations can install it on their own servers to keep every call under their control, which is why schools, public bodies and privacy-focused firms use it. Guests join from a browser. Developers can embed it through the paid Jitsi as a Service product. We rank it third because it is the only realistic free and independent option at this level of quality.

Where it falls short

Self-hosting requires real technical skill, especially for recording, larger meetings and users behind strict firewalls. The public service has fewer admin controls and asks the person starting a meeting to sign in. Features such as transcripts, AI summaries and webinar tools are limited compared with commercial products. Support is community-based unless you pay 8x8.

Wrong for

Companies without technical staff to run servers, or needing webinars, admin reporting and support contracts, should look at Whereby, Zoho Meeting or their suite's tool.

Pricing: Free and open source for self-hosting; the public meet.jit.si service is free, and 8x8's hosted Jitsi as a Service is billed by monthly active users. (open source)

Visit Jitsi Meet →

#4 Zoom

Market-leading meetings platform grown into a work suite · United States · zoom.com

Market leader Reliable quality Add-on pricing

Zoom became the default for video meetings during 2020 and remains the product most outsiders expect when they receive an invitation. Call quality under poor network conditions is excellent, large meetings are dependable, and the webinar, events and room products are mature. Its AI Companion features for summaries and follow-ups are included on paid plans. Zoom now sells a broader work suite with phone, chat and docs, but its meetings remain the core. For a company whose meetings are mostly with outsiders and that is not tied to Microsoft or Google, it is often the best choice regardless of our ranking rule.

Where it falls short

Costs grow through add-ons for webinars, large meetings, cloud storage and rooms. The desktop app is heavy and pushes guests toward installing it. Zoom's expansion into chat, docs and email adds products many buyers do not want, and it duplicates tools Microsoft 365 and Google Workspace customers already own.

Wrong for

Companies deep in Microsoft 365 or Google Workspace, whose meetings are mainly internal, will usually find a second paid platform hard to justify; they should use Teams or Meet.

Pricing: Per user per month on published tiers, with a free plan capped at 40 minutes per meeting; webinars, rooms, phone and larger meetings are add-ons. (free plan)

Visit Zoom →

#5 Microsoft Teams

Meetings, chat and calling inside Microsoft 365 · United States · microsoft.com

Microsoft 365 native Chat and calls Enterprise controls

For a company on Microsoft 365, Teams is where meetings belong: calendar integration with Outlook, recordings saved to OneDrive and SharePoint, retention and compliance policies set centrally, and phone calling through Teams Phone. It combines meetings with persistent chat and file collaboration in a way no standalone product matches. Webinars and town halls are available, and Copilot adds summaries and meeting recaps for licensed users. Most Microsoft 365 companies should use it well rather than add another product.

Where it falls short

The client is resource-hungry and can be confusing for occasional users. External guests often struggle with sign-in prompts and browser limitations. Admin settings are spread across several consoles. Copilot, Teams Phone, Teams Premium and room licenses each add cost, and meeting features can lag Zoom's in large external events.

Wrong for

Companies not on Microsoft 365, or those meeting mainly with outside guests who find Teams awkward, should look at Zoom, Google Meet or Whereby.

Pricing: Included in many Microsoft 365 business plans or sold as Teams Essentials per user per month; phone, rooms and Copilot are extra. (free trial)

Visit Microsoft Teams →

#6 Google Meet

Browser-based meetings built into Google Workspace · United States · workspace.google.com

Browser-native Workspace included Simple

Google Meet runs entirely in the browser, which makes joining straightforward for guests, and it integrates with Google Calendar and Gmail so smoothly that meetings require almost no thought. Recordings land in Google Drive, live captions are good, and Gemini can take notes on eligible Workspace plans. For companies using Google Workspace, it covers daily internal and external meetings with no extra license and minimal administration. Because it needs no install, it is also the major platform that outside guests find easiest to join.

Where it falls short

Features for large events, webinars and complex meetings are thinner than Zoom's or Teams'. Recording, larger meeting sizes and some features require higher Workspace tiers. Admin controls are simpler, which suits small companies but not complex organizations. Room hardware options are fewer than Zoom's or Microsoft's.

Wrong for

Companies running regular large webinars, or organizations standardized on Microsoft 365, should pick Zoom or Teams; Meet is at its best inside Workspace.

Pricing: Included in Google Workspace plans priced per user per month; free with a personal Google account with a 60-minute cap on group calls. (free plan)

Visit Google Meet →

#7 Cisco Webex

Enterprise meetings, calling and room devices from Cisco · United States · webex.com

Enterprise security Room devices Calling integration

Webex is a long-established enterprise meeting platform with some of the best meeting-room hardware available, strong security and compliance credentials, including editions for government customers, and tight integration with Cisco's calling products. Audio processing, noise removal and the AI Assistant are strong. For large companies, public bodies and regulated industries with a Cisco network and phone estate, it is a sensible choice that interoperates well with other platforms' meetings. Its devices can join Teams and Zoom calls, which helps companies whose clients use a mix.

Where it falls short

For small businesses it offers little advantage over Zoom or the suite-bundled tools, and its interface and admin console carry enterprise complexity. Guest familiarity is lower than Zoom's. The broad product line of calling, contact center and devices can make pricing and packaging hard to follow.

Wrong for

Small and mid-sized companies without Cisco infrastructure will usually be better off with Zoom, Teams or Meet. Those wanting simplicity should look at Whereby.

Pricing: Per user per month on published tiers, with a free plan capped at 40 minutes per meeting; calling, webinars and devices sold separately. (free plan)

Visit Cisco Webex →

#8 GoTo Meeting

Veteran meetings product from GoTo · United States · goto.com

Veteran product GoTo ecosystem Stable

GoTo Meeting was one of the first widely used business meeting products and remains stable and straightforward, with good dial-in coverage, recordings and transcripts. For companies already using GoTo Connect for phones or GoTo Webinar for events, keeping meetings in the same account simplifies billing and administration. The product works reliably for the standard business meeting, joins from a browser for guests, and has a straightforward admin console that a part-time IT person can manage. Organizers who have used it for a decade tend to stay for exactly that predictability.

Where it falls short

Innovation has slowed compared with Zoom, Microsoft and Google, and it lacks the chat, file and AI depth of the suites. There is no free plan, only a trial. Price per organizer is not especially low for what is included, and guest familiarity has declined.

Wrong for

New buyers without GoTo products have few reasons to choose it over Zoom or their productivity suite's tool; budget buyers should compare Zoho Meeting.

Pricing: Per organizer per month on published tiers, with a free trial; webinar and phone products are sold separately. (free trial)

Visit GoTo Meeting →

#9 Pexip

Secure video platform and room interoperability service · Norway · pexip.com

Self-hostable Interoperability Security focus

Pexip fills two gaps the big platforms leave. Its Infinity platform runs on an organization's own servers or private cloud, including air-gapped networks, which is why defense, government and healthcare bodies use it for sensitive meetings. Its interoperability service lets existing standards-based room systems join Microsoft Teams and Google Meet calls, protecting investments in older hardware. For those specific needs, it is one of very few credible options, and its Norwegian ownership appeals to European buyers wary of US cloud jurisdiction.

Where it falls short

It is not a self-serve product: pricing is by quote, deployment needs technical expertise or a partner, and small companies will find it excessive. The user experience for everyday meetings is less familiar than Zoom's or Teams'. Its value depends on a real security or interoperability requirement.

Wrong for

Ordinary small businesses without strict security or room interoperability needs should use their suite's tool, Zoom, or Whereby instead; Pexip only pays off with a specific requirement.

Pricing: Quote-only annual licensing for self-hosted, private cloud and interoperability services. (none)

Visit Pexip →

#10 Nextcloud Talk

Self-hosted chat and video inside Nextcloud · Germany · nextcloud.com

Open source Self-hosted European vendor

Nextcloud Talk adds chat, audio and video meetings to the Nextcloud collaboration suite, which many European public bodies, universities and firms run on their own servers to keep documents and communications under their control. Meetings, chat and file sharing live together, recordings stay on your infrastructure, and the software is open source. For an organization already on Nextcloud or determined to avoid US cloud providers, it offers a coherent alternative to Teams.

Where it falls short

Meetings beyond a handful of participants need the high-performance backend and good infrastructure, which usually means an enterprise subscription or a hosting partner. Call quality and polish trail the commercial leaders. Client apps are less refined, and features such as AI summaries depend on additional self-hosted components.

Wrong for

Companies without IT staff or an existing Nextcloud installation will find it demanding to run well; Whereby offers a European vendor with no servers to maintain.

Pricing: Free open source software; Nextcloud Enterprise subscriptions priced per user per year add support and the high-performance backend for larger calls. (open source)

Visit Nextcloud Talk →

#11 Livestorm

Browser-based webinars and meetings for marketing teams · France · livestorm.co

Webinar-first Browser-only Marketing integrations

Livestorm runs entirely in the browser and is built for companies using webinars as a marketing and customer education channel. Registration pages, reminder emails, polls, Q&A, replays and analytics are well developed, and integrations with HubSpot, Salesforce and marketing tools send attendee data where it is needed. Meetings are included for smaller calls. For a marketing team running a regular webinar program, it is more complete than the add-on webinar modes of the meeting giants.

Where it falls short

As a daily internal meeting tool it is less suitable than the others here, and pricing reflects its webinar focus. The free plan is limited in session length and audience. Large events need higher tiers. Companies already paying for Zoom Webinars or Teams webinars may find the overlap hard to justify.

Wrong for

Companies that need only everyday internal and client meetings, with no webinar program, should use their suite's tool, Whereby or Zoho Meeting rather than a webinar platform.

Pricing: Published tiers with a limited free plan, paid plans priced by features and audience size, and enterprise quotes. (free plan)

Visit Livestorm →

#12 RingCentral Video

Video meetings bundled with RingCentral's cloud phone system · United States · ringcentral.com

Free long meetings Phone bundle UCaaS

RingCentral is a cloud phone company first, and its meetings are strongest as part of that bundle: one app for the office number, team chat and client calls, with a video session one click away from a phone conversation. The free Video Pro tier is unusually generous, allowing meetings of up to 100 people that run for hours instead of stopping at 40 minutes, and guests join from a browser. Paid phone plans add AI summaries, larger meetings and admin controls. For a sales or support office already paying RingCentral for phones, it removes the case for a second meeting subscription.

Where it falls short

Bought on its own, it offers little that Google Meet or Zoom lacks, and the combined app can feel crowded to someone who only wants video. Room hardware support and webinar tooling are thinner than Zoom's. The best capabilities sit inside phone plans, so the free product works partly as a route into a larger telephony contract.

Wrong for

Companies already paying for Microsoft 365 or Google Workspace with no appetite for a new phone system; the bundled Teams or Meet license is cheaper and already familiar to staff.

Pricing: Video Pro is free for meetings of up to 100 participants; richer meeting features come inside RingCentral's per-user phone system plans. (free plan)

Visit RingCentral Video →

#13 Dialpad Meetings

Browser-based meetings with live transcription · United States · dialpad.com

Live transcription Dial-in Phone bundle

Dialpad Meetings, formerly UberConference, keeps meetings plain: send a link, guests join in the browser, and a transcript builds while people talk, which Dialpad's own speech recognition turns into a recap with action items. Dial-in numbers work well, a leftover strength from its conference-call origins, so someone on a weak connection can fall back to phone audio without leaving. For companies already running Dialpad for calling or a contact centre, meetings share the same admin console and transcripts sit beside call records.

Where it falls short

The free tier caps meetings at 45 minutes and a small number of participants, so it is a trial more than a plan. Webinars, breakout-heavy workshops and meeting-room systems are outside its range, and the feature list trails Zoom's by some distance. Outside the Dialpad phone bundle there is little reason to choose it.

Wrong for

Teams running training sessions, large all-hands or client webinars; Zoom, Zoho Meeting or Livestorm covers those formats, and a Microsoft 365 company should simply use Teams.

Pricing: A free tier limited to short meetings with a few participants; paid business plans are charged per user per month and come bundled with some Dialpad phone plans. (free plan)

Visit Dialpad Meetings →

#14 BigBlueButton

Open source virtual classroom built for online teaching · Canada · bigbluebutton.org

Open source Virtual classroom LMS integration

BigBlueButton began at Carleton University in Ottawa in 2007 and remains a teaching tool rather than a meeting app. Presenters upload slides and annotate them on a shared whiteboard, students can be handed drawing rights, polls run in a click, breakout rooms send notes back to the main session, and a dashboard shows who spoke and took part. It plugs directly into Moodle, Canvas and other learning platforms, and many universities and training companies run it on their own servers to keep student data in-house.

Where it falls short

Running it well takes a dedicated Linux server on a specific Ubuntu release, careful TURN configuration and plenty of disk for recordings, and upgrades between major versions are real work. The interface assumes a presenter and an audience, so a casual one-to-one call feels awkward, and calendar add-ins for Outlook or Google Calendar are not part of the package.

Wrong for

Companies that mostly hold client calls and internal stand-ups; Whereby or Google Meet is easier, and Jitsi Meet is the lighter self-hosted choice if keeping data in-house is the reason for looking.

Pricing: Free to self-host under an open source license; managed hosting from its founders and from third-party providers is sold separately. (open source)

Visit BigBlueButton →

What the data says about this market

Four platforms dominate business video meetings: Zoom, Microsoft Teams, Google Meet and Cisco Webex. Their advantage is structural. Teams and Meet are bundled with the productivity suites most companies already pay for, while Zoom has such wide consumer and guest familiarity that external meetings default to it. Cisco retains a strong position in large enterprises through its meeting-room hardware and calling business. Smaller vendors survive by specializing: browser-only simplicity, webinar and event features, privacy and data residency, or open source self-hosting.

The category has also shed some well-known names. Microsoft retired Skype in May 2025 and moved users to Teams Free, and Amazon Web Services closed its Chime meetings service in February 2026. Both are gone from this ranking. Of the fourteen products listed, eight are headquartered in the United States, two in Norway, and one each in India, Germany, France and Canada. Eight offer a free plan for meetings, three more are open source, and apart from Pexip every vendor either publishes self-serve prices for part of its range or gives the software away.

The competitive front has moved from video quality, which is now good almost everywhere, to AI features: live transcription, meeting summaries, action items and assistants that answer questions about past calls. Zoom, Microsoft and Google all bundle or sell these at increasing prices, and the independents are adding them too. For buyers, this raises a new question about where meeting content is processed and stored, which is one reason self-hosted and European-hosted options such as Nextcloud Talk and Pexip have held their ground in the public sector and regulated industries.

The 14 ranked vendors, counted

  • Headquarters by region: North America 9, Europe 4, Asia-Pacific 1
  • By country: United States 8, Norway 2, Canada 1, France 1, Germany 1, India 1
  • Pricing model: Per user / month 6, Open source + paid hosting 2, Per host / month 2, Open source + paid support 1, Per organizer / month 1, Quote only 1, Tiered monthly 1
  • Free option: Free plan 8, Open source 3, Free trial 2, None 1

Counted from the 14 vendors on this page. More in our market data.

For the wider market behind video conferencing software, read our report The Global Shift to ICT Services, or browse all industry reports.

How to choose

  1. Start from the suite you already pay for

    If your company runs on Microsoft 365, open Teams before looking at anything else; if it runs on Google Workspace, start with Meet. Use it seriously for a month, with guest access configured, meeting policies set and recordings managed. Most small companies find it covers internal calls and most external meetings adequately. Write down the specific failures: clients who could not join, webinar needs it cannot handle, recordings that are hard to share, or data residency questions from a customer. Those failures define whether you need a second tool and which one. Buying a standalone product without that list usually produces two overlapping subscriptions and staff who use whichever one they happened to learn first.

  2. Test joining as a guest on bad hardware

    Invite a few real external contacts, or simulate them: an old Windows laptop with a restrictive corporate browser, an iPhone on a weak mobile connection, a Chromebook, and someone who has never used the product. Time how long it takes each to hear and see the host, and note any download, account or permission prompts. Try screen sharing from each device and check how the call behaves when bandwidth drops. If your meetings often include people in regions with poor connectivity, run tests from there. The differences between products are more visible here than in any feature list, and they matter most for client-facing businesses where a lost first minute costs goodwill.

  3. Settle recording, AI and retention rules before rollout

    Decide who may record meetings, where recordings are stored, how long they are kept and whether AI summaries are allowed on client calls. Check that the product you are choosing can enforce those rules centrally rather than relying on each host's settings. Confirm the data region and whether the vendor may use meeting content to train models, and get that in writing from the contract or data processing agreement. For regulated sectors such as healthcare, legal and finance, check for a business associate agreement or equivalent. Getting this right at the start avoids a later clean-up of thousands of recordings scattered across personal accounts.

Questions and answers

What is the best video conferencing software in 2026?

Among independent products, Whereby is our top pick: guests join from a browser with no download or account, rooms have permanent links, and it is simple enough for anyone. Zoho Meeting is the better choice for a budget-minded company that also wants webinars and already uses Zoho apps. Jitsi Meet is the pick for teams that want free, open source software they can host themselves. That said, most companies will be best served by the Teams or Meet license they already have, or by Zoom if clients expect it.

Should we pay for Zoom if we already have Microsoft Teams?

Usually not for internal meetings. Pay for Zoom only if there is a clear external reason: clients or partners who strongly prefer it, large webinars or events where Zoom's tools are stronger, or a sales team whose prospects keep sending Zoom links. Many companies keep a small number of Zoom licenses for specific roles rather than for everyone, which limits spending while covering those needs.

Can guests join without installing anything?

With most products, yes, although the experience varies. Whereby, Jitsi Meet, Google Meet and Livestorm run fully in the browser and are designed that way. Zoom, Teams and Webex allow browser joining, but they push guests toward the desktop app, and some features work only there. On locked-down corporate machines or older browsers, browser-first products tend to be more reliable.

Which option works best for telehealth or therapy sessions?

In the US, the key requirement is a signed business associate agreement under HIPAA, available from Zoom (on its healthcare plans), Microsoft, Google Workspace and several smaller vendors on appropriate plans. Patients benefit from browser-only joining with no account. Many practices use a video feature built into their practice management system instead. Check the agreement and plan before holding any patient session.

What replaced Skype for business calls?

Microsoft retired Skype in May 2025 and pointed users to Teams Free for personal use; Skype for Business had been retired earlier in favor of Microsoft Teams. For a small business, the practical replacements are Teams within Microsoft 365, Google Meet, Zoom, or a browser-based tool such as Whereby for simple client calls. Contact lists and chat history from Skype had to be exported or migrated before the shutdown.

How long can meetings run on free plans?

Limits change often, so check the current terms. As a guide, Zoom's free plan caps meetings at 40 minutes, Webex's free plan has a similar cap, and Google Meet limits group calls of three or more people on personal accounts to 60 minutes. Zoho Meeting's free plan allows up to 100 participants for up to 60 minutes. Self-hosted Jitsi Meet and Nextcloud Talk have no vendor-imposed time limit.

Is a self-hosted video platform realistic for a small company?

It is possible but requires skills. Jitsi Meet and Nextcloud Talk can run on a rented server, and for small internal meetings a single well-sized machine works. Larger meetings need extra components, such as a video bridge or a high-performance backend, plus monitoring, updates and TURN servers for users behind firewalls. Schools and training providers often choose BigBlueButton instead, since its whiteboard and LMS plugins suit teaching. If nobody on staff runs servers, a European-hosted service or a managed Jitsi provider is the safer route.

Do we need separate webinar software?

For occasional presentations to a few hundred people, the webinar modes in Zoom, Teams, Zoho Meeting and Webex are enough. Dedicated tools such as Livestorm become worthwhile when webinars are a marketing channel: registration pages, email reminders, on-demand replays, polls, lead capture and CRM integration. Compare the webinar add-on price with a dedicated product, since the add-ons are often priced by audience size.

How good are AI meeting summaries, and are they safe to use?

The summaries are generally useful for internal meetings, catching decisions and action items reasonably well, but they miss nuance and occasionally attribute statements to the wrong person. Before enabling them, confirm where the transcript is processed and stored, whether meeting content is used to train models, and whether participants are informed. Many firms disable AI summaries for client or legal calls while allowing them internally.

What matters most for meeting-room hardware?

Choose the platform first, then buy hardware certified for it: Microsoft Teams Rooms, Google Meet hardware, Zoom Rooms and Cisco devices each have certified camera and panel lists. Check whether rooms can join other platforms' meetings, since clients will send links from different systems; many certified devices support this in some form. Pexip is useful when a company must connect older standards-based room systems to Teams or Meet.

Which tools keep meeting data inside the EU?

The major vendors all offer some EU data residency options on business plans, with details that vary by product and data type. European-headquartered options include Whereby (Norway), Pexip (Norway), Nextcloud Talk (Germany) and Livestorm (France). Self-hosting Jitsi Meet or Nextcloud Talk on servers in the EU keeps the data entirely under your control. Check the data processing agreement for where recordings, transcripts and backups are stored.