Skip to content
CRM software · 12 alternatives

Microsoft Dynamics 365 Sales alternatives: 12 compared

Sebastiaan Smits By Sebastiaan Smits · Published October 8, 2026 · Updated October 8, 2026

Teams look past Dynamics 365 Sales when the edition ladder, the Copilot credit model or the Dataverse platform underneath is more than a sales team wants to run. Most go to HubSpot or Salesforce for a broader suite, to Zoho CRM or Freshsales for lower per-user prices, or to Close and Attio for lighter tools.

Short answer: The closest replacements for Microsoft Dynamics 365 Sales in our CRM software ranking are HubSpot, Salesforce Sales Cloud and Zoho CRM. Choose HubSpot if you want one suite for marketing, sales and service with a free entry point. All 12 alternatives below are ranked products from Best CRM Software in 2026, and each says where it differs from Microsoft Dynamics 365 Sales and when Microsoft Dynamics 365 Sales is still the better choice.

Visibility in our rankings can be paid for. Payment moves a vendor's position within the shortlist; it never adds a vendor, and it never changes a word of the review or of this page. How it works: placement disclosure · editorial process.

Microsoft Dynamics 365 Sales at a glance

  • Headquarters: United States
  • Pricing model: Per user / month
  • Pricing: Published per-user monthly prices for Professional, Enterprise and Premium editions, usually bought through a Microsoft partner who adds implementation fees; Copilot features vary by edition.
  • Free option: Free trial
  • Built for: Microsoft 365 companies with 50+ sellers
  • Wrong for: Teams under about twenty sellers, or any company on Google Workspace, who will be better served by Pipedrive, Zoho CRM or HubSpot; firms wanting the widest partner and app ecosystem should compare Salesforce Sales Cloud.
  • Place in our ranking: #18 of 18
  • Website: microsoft.com

Facts from our CRM software ranking, last checked October 8, 2026.

Why buyers look past Microsoft Dynamics 365 Sales

  1. Price rises with every edition

    Microsoft lists Sales Professional at $65, Enterprise at $105 and Premium at $150 per user per month, paid yearly. Premium carries 1,000 Copilot credits per user a month, and extra credits are bought pay-as-you-go or in prepaid units, so the AI bill is a second line.

  2. Professional is a subset

    Microsoft's documentation says the entities in Sales Professional are a subset of those in Sales Enterprise. A team that starts on the cheaper edition and needs custom tables or more of the data model has to move up, not just add a seat.

  3. It is a platform, not a single product

    Microsoft documents that Dynamics 365 Sales runs on Dataverse and Power Apps model-driven app design. That suits organizations with Power Platform skills, but a small sales team may not want to administer a platform to track deals.

12 alternatives at a glance

Closest replacement first. The last column is our place in the full 18-product ranking.

#AlternativeHeadquartersPricingKey differenceSwitch ifOur rank
1HubSpotUnited StatesPer seat / month; free planFree-to-start CRM with marketing and service alongsideyou want one suite for marketing, sales and service with a free entry point#4
2Salesforce Sales CloudUnited StatesPer user / month; free trialThe configurable ceiling few small teams need to hityou need a larger ecosystem or a deeper edition ladder than Microsoft offers#5
3Zoho CRMIndiaPer user / month; free planBudget CRM that scales into a full back officeyou want a low per-user price and a wide set of connected business apps#2
4FreshsalesUnited StatesPer user / month; free trialAI-assisted CRM with calling at a mid-market priceyou want published tiers with scoring and territories at a fraction of Premium#6
5CloseUnited StatesPer seat / month; free trialBuilt-in calling and email for high-volume outbound teamsyour reps sell by phone and email and you want calling built in#3
6monday CRMIsraelPer seat / month; free trialBoard-based CRM on the monday.com work platformyou want a board-style CRM your wider team already knows from monday.com#9
7AttioUnited KingdomPer seat / month; free planConfigurable CRM built on your own data modelyou want a modern data model and are comfortable with credit-metered AI#13
8NutshellUnited StatesPer user / month; free trialStraightforward CRM for small teams that do not want a projectyou want sales and email marketing in one product for a small team#10
9folkFrancePer seat / month; free trialRelationship CRM for networks and outreachyour selling is relationship-led, such as partnerships, investors or agencies#17
10Less Annoying CRMUnited StatesPer user / month; free trialSingle-price CRM for very small businessesyou want a single flat price and no edition decisions for a small team#15
11Capsule CRMUnited KingdomPer user / month; free planStraightforward contact and pipeline manageryou want contacts, pipeline and light project tracking at small-team scale#14
12CopperUnited StatesPer seat / month; free trialCRM that lives inside Google Workspaceyour team lives in Gmail and Google Calendar rather than Outlook and Teams#7

What each alternative does differently

1. HubSpot

Free-to-start CRM with marketing and service alongside · United States

A free CRM for up to two users, then Sales Hub Starter at $7 a seat a month billed annually, Professional at $90 and Enterprise at $150. Professional requires a $1,500 one-time onboarding fee and Enterprise $3,500. Each tier includes a set number of HubSpot Credits for its AI features.

Switch from Microsoft Dynamics 365 Sales if you want one suite for marketing, sales and service with a free entry point.

Pricing: Free CRM for up to two users, then Sales Hub Starter, Professional and Enterprise priced per seat, with steep jumps between editions and a required one-time onboarding fee on Professional and Enterprise. (free plan)

Full review: #4 of 18 in our ranking · Visit HubSpot →

2. Salesforce Sales Cloud

The configurable ceiling few small teams need to hit · United States

The like-for-like rival at the top end. Starter Suite is $25 a user a month, Pro Suite $100, then Core $195, Advanced $395 and Max $550. Max bundles Agentforce for Sales and over 2.75 million Flex Credits a year. Premier support costs 30 percent of license fees.

Switch from Microsoft Dynamics 365 Sales if you need a larger ecosystem or a deeper edition ladder than Microsoft offers.

Pricing: Per-user editions from Starter Suite and Pro Suite up to Core, Advanced and Max, with Agentforce AI added to Core and above or bundled in Max, and usually a paid implementation partner. (free trial)

Full review: #5 of 18 in our ranking · Visit Salesforce Sales Cloud →

3. Zoho CRM

Budget CRM that scales into a full back office · India

A free edition for up to three users, then Standard, Professional, Enterprise and Ultimate. Email integration, custom modules and advanced reporting sit above Free, while AI agents and CPQ begin on Professional. Zoho states annual billing saves up to 34 percent against monthly. Check the price on your own region's page.

Switch from Microsoft Dynamics 365 Sales if you want a low per-user price and a wide set of connected business apps.

Pricing: Free edition for up to three users, then low per-seat tiers rising through Professional, Enterprise and Ultimate; also bundled in Zoho One. (free plan)

Full review: #2 of 18 in our ranking · Visit Zoho CRM →

4. Freshsales

AI-assisted CRM with calling at a mid-market price · United States

Growth costs $9 a user a month, Pro $39 and Enterprise $59, all billed annually, with a 21-day trial. Contact scoring, deal insights and territory management start on Pro. Forecasting insights, field-level permissions and custom modules need Enterprise. The Freddy AI Agent is a $49 add-on per 100 sessions.

Switch from Microsoft Dynamics 365 Sales if you want published tiers with scoring and territories at a fraction of Premium.

Pricing: Published per-user tiers; contact scoring, deal insights, sequences and territory management start on Pro, forecasting insights and custom modules on Enterprise, and the Freddy AI Agent is a paid add-on. (free trial)

Full review: #6 of 18 in our ranking · Visit Freshsales →

5. Close

Built-in calling and email for high-volume outbound teams · United States

Built for inside-sales teams working calls and email. Listed plans are Solo at $9 a user a month, Essentials $35, Growth $99 and Scale $139, shown as reduced prices. Workflows and the power dialer begin on Growth, predictive dialing on Scale. Calls cost about $0.02 a minute extra.

Switch from Microsoft Dynamics 365 Sales if your reps sell by phone and email and you want calling built in.

Pricing: Published per-seat tiers with no free plan; power and predictive dialing sit on the higher tiers. (free trial)

Full review: #3 of 18 in our ranking · Visit Close →

6. monday CRM

Board-based CRM on the monday.com work platform · Israel

A CRM from a work-management vendor, sold with a three-seat minimum. Basic is €12 a seat a month billed yearly with 1,000 contacts and deals, Standard €17 with 10,000, Pro €28 with 100,000. Board columns are capped at 5, 15 and 75 by tier. Ultimate is quoted.

Switch from Microsoft Dynamics 365 Sales if you want a board-style CRM your wider team already knows from monday.com.

Pricing: Per-seat tiers sold in seat bundles with a three-seat minimum; automation and integration actions are capped per month by plan. (free trial)

Full review: #9 of 18 in our ranking · Visit monday CRM →

7. Attio

Configurable CRM built on your own data model · United Kingdom

Free for up to three seats, Plus at €31 a user a month billed annually for up to 10 seats, Pro at €74, Enterprise by quote. Usage is metered in credits per user and per workspace. Call intelligence, sequences and advanced reporting begin on Pro. Unlimited objects are listed only on Enterprise.

Switch from Microsoft Dynamics 365 Sales if you want a modern data model and are comfortable with credit-metered AI.

Pricing: Published per-seat plans with a free tier for up to three seats, Plus and Pro above it, and AI features metered through monthly credits. (free plan)

Full review: #13 of 18 in our ranking · Visit Attio →

8. Nutshell

Straightforward CRM for small teams that do not want a project · United States

Per-user pricing listed from $13 to $79 across five tiers, with no seat minimums or maximums. Email marketing, landing pages and webchat are included in every plan. Pipelines scale by tier: five custom pipelines on Pro, ten on Business, unlimited at the top. A 14-day trial needs no card.

Switch from Microsoft Dynamics 365 Sales if you want sales and email marketing in one product for a small team.

Pricing: Published per-user tiers from Foundation up; basic email marketing is included, with paid Marketing, Engagement (SMS and social messaging) and other add-ons. (free trial)

Full review: #10 of 18 in our ranking · Visit Nutshell →

9. folk

Relationship CRM for networks and outreach · France

A relationship-focused CRM sold per member: Standard is $24 a month billed yearly, Premium $48, Enterprise from $80. Custom objects, email sequences, dashboards and API access begin on Premium. It syncs email, calendar and WhatsApp. It manages contacts and pipelines, not quotes and orders.

Switch from Microsoft Dynamics 365 Sales if your selling is relationship-led, such as partnerships, investors or agencies.

Pricing: Published per-member Standard and Premium plans with a cheaper annual rate, an Enterprise tier listed from a starting price, and a two-week free trial. (free trial)

Full review: #17 of 18 in our ranking · Visit folk →

10. Less Annoying CRM

Single-price CRM for very small businesses · United States

One published price of $15 per user a month that includes every feature, with no tiers or contracts and a 30-day trial without a card. It offers unlimited pipelines and custom fields and 25 GB per user. The company advises staying below 50,000 contacts and companies, hosted on AWS in North Virginia.

Switch from Microsoft Dynamics 365 Sales if you want a single flat price and no edition decisions for a small team.

Pricing: A single published price of $15 per user per month that includes every feature, with no tiers, no contract and a 30-day free trial. (free trial)

Full review: #15 of 18 in our ranking · Visit Less Annoying CRM →

11. Capsule CRM

Straightforward contact and pipeline manager · United Kingdom

A free plan covers up to two users with 250 contacts, five custom fields and one pipeline. Starter allows 30,000 contacts and Growth 60,000. Workflow automations, multiple pipelines and email sync begin on Growth, and AI summaries sit in paid tiers. A 14-day trial needs no card.

Switch from Microsoft Dynamics 365 Sales if you want contacts, pipeline and light project tracking at small-team scale.

Pricing: Published per-user tiers from Starter through Growth and Advanced to Ultimate, a free plan capped at two users and 250 contacts, and a cheaper annual rate. (free plan)

Full review: #14 of 18 in our ranking · Visit Capsule CRM →

12. Copper

CRM that lives inside Google Workspace · United States

Designed to sit inside Google Workspace. Copper's own pages describe a Gmail integration and a Chrome extension, and its plan comparison lists team permissions, Okta single sign-on and multi-currency among higher-tier items. Its integration story is built around Google, not Microsoft 365.

Switch from Microsoft Dynamics 365 Sales if your team lives in Gmail and Google Calendar rather than Outlook and Teams.

Pricing: Published per-seat tiers; automation and deeper reporting require the middle and upper plans. (free trial)

Full review: #7 of 18 in our ranking · Visit Copper →

When Microsoft Dynamics 365 Sales is still the right choice

Stay if Microsoft 365 is your daily workspace. Microsoft documents Outlook and Teams integration, Power BI on Dataverse data and, through Microsoft Relationship Sales, LinkedIn Sales Navigator. A company that already runs Power Platform apps gets those extensions without a second vendor, and the cost reads differently when Copilot is already licensed.

What to expect when you switch from Microsoft Dynamics 365 Sales

  1. Map the data model first

    Dynamics stores records in Dataverse tables, so list the custom tables, fields and relationships before choosing a tool. A target with a fixed schema will flatten some of them, and Professional users have fewer entities to map than Enterprise users.

  2. Rebuild what lives outside the CRM

    Sequences, the sales accelerator, Power Automate flows and the Outlook and Teams add-ins are separate pieces. Decide which you need on day one and rebuild them in the new tool before the old licenses end.

Questions and answers

How much does Dynamics 365 Sales cost per user?

Microsoft lists Professional at $65, Enterprise at $105 and Premium at $150 per user per month, paid yearly. Relationship Sales is variable and has a 10-seat minimum. A partner's implementation fee is on top and is not on the pricing page.

What do I lose by leaving Premium?

You lose the AI layer Microsoft lists for Premium: guided selling, relationship intelligence with conversation intelligence, and predictive lead and opportunity scoring. Enterprise includes some of these at limited monthly capacity, so test how much you really use.

Is a cheaper Dynamics edition an alternative to leaving?

Partly. Sales Professional is $65, but its entities are a subset of Enterprise, so check your custom tables against the subset before downgrading. If you need more than the subset, a different vendor may cost less than the move up.

Can I trial an alternative with my Dynamics data?

Most vendors on this page offer a trial or a free tier, for example HubSpot, Zoho CRM, Attio and Capsule. Export a sample of accounts, contacts and opportunities and import it before committing. Microsoft itself offers a 30-day Dynamics trial.

What Microsoft integrations will I have to replace?

The ones Microsoft documents: Outlook, Teams chat and dialer, Power BI on Dataverse and LinkedIn Sales Navigator. List which your reps actually use daily, then check the alternative's connectors for each before you sign.

Sources

Prices, plan limits and product facts about Microsoft Dynamics 365 Sales on this page were checked against the vendors' own pages on October 8, 2026. Vendors change both without notice, so treat the figures as of that date.

Who wrote this

Sebastiaan Smits Sebastiaan Smits, Founder, wrote, edited and fact-checked this page. Founder of The Interregnum and of 2 Steps Ahead, an AI search visibility agency. Writes, edits and fact-checks every page here. Last reviewed October 8, 2026. How we review.