Teams look past Freshsales when sequences and scoring sit two tiers up, when forecasting and custom modules need Enterprise, or when AI is billed per session on top of seats. Most move to HubSpot or Zoho CRM for breadth, to Close for calling, or to Capsule and Less Annoying CRM for simplicity.
Visibility in our rankings can be paid for. Payment moves a vendor's position within
the shortlist; it never adds a vendor, and it never changes a word of the review or of this page. How it works:
placement disclosure · editorial process.
What each alternative does differently
1. HubSpot
Free-to-start CRM with marketing and service alongside · United States
A free CRM for up to two users, with Starter, Professional and Enterprise seats above it. The free tier includes lite email marketing, ticketing and landing pages, so marketing and service live in one system. Breadth is its strength, and costs rise as you add hubs.
Switch from Freshsales if you want marketing, service and sales on one platform and a free tier to start.
Pricing: Free CRM for up to two users, then Sales Hub Starter, Professional and Enterprise priced per seat, with steep jumps between editions and a required one-time onboarding fee on Professional and Enterprise. (free plan)
Full review: #4 of 18 in our ranking ·
Visit HubSpot →
2. Zoho CRM
Budget CRM that scales into a full back office · India
A free edition for three users, then editions up to Enterprise and Ultimate. Zoho's pricing page describes org users and team users, so non-sales staff can get partial access. It suits buyers already using other Zoho apps.
Switch from Freshsales if you want a free edition for three users and a wider Zoho suite around it.
Pricing: Free edition for up to three users, then low per-seat tiers rising through Professional, Enterprise and Ultimate; also bundled in Zoho One. (free plan)
Full review: #2 of 18 in our ranking ·
Visit Zoho CRM →
3. Close
Built-in calling and email for high-volume outbound teams · United States
Built around calling and email for inside sales. Solo is limited to one user and 10,000 leads, workflows and the power dialer start on Growth, and the predictive dialer on Scale. AI credits refresh monthly without rollover. It has fewer marketing tools.
Switch from Freshsales if your reps live on the phone and you want dialers built into the CRM.
Pricing: Published per-seat tiers with no free plan; power and predictive dialing sit on the higher tiers. (free trial)
Full review: #3 of 18 in our ranking ·
Visit Close →
4. Salesforce Sales Cloud
The configurable ceiling few small teams need to hit · United States
The enterprise standard, sold in editions from Starter Suite to Max. Agentforce skills arrive in Core, and enhanced security and backup tools in Advanced. It offers deep customization and an app marketplace, but configuration usually needs an administrator or partner.
Switch from Freshsales if you need deep customization, a partner ecosystem and enterprise controls.
Pricing: Per-user editions from Starter Suite and Pro Suite up to Core, Advanced and Max, with Agentforce AI added to Core and above or bundled in Max, and usually a paid implementation partner. (free trial)
Full review: #5 of 18 in our ranking ·
Visit Salesforce Sales Cloud →
5. monday CRM
Board-based CRM on the monday.com work platform · Israel
A board-based CRM from a work-management vendor. Pricing is quoted by team size in seats, and the Basic plan lists 1,000 active contacts and deals, one custom dashboard and five columns per board. It suits teams already running work in monday.com.
Switch from Freshsales if your company already runs projects on monday.com and wants sales boards beside them.
Pricing: Per-seat tiers sold in seat bundles with a three-seat minimum; automation and integration actions are capped per month by plan. (free trial)
Full review: #9 of 18 in our ranking ·
Visit monday CRM →
6. Nutshell
Straightforward CRM for small teams that do not want a project · United States
No seat minimums or maximums, unlimited contacts and storage, and email marketing, webchat and landing pages included in every plan. Tiers add AI outcomes, custom pipelines and sales automation. It is a smaller product than Freshsales for phone-heavy teams.
Switch from Freshsales if you want email marketing and forms bundled with the CRM and no seat minimum.
Pricing: Published per-user tiers from Foundation up; basic email marketing is included, with paid Marketing, Engagement (SMS and social messaging) and other add-ons. (free trial)
Full review: #10 of 18 in our ranking ·
Visit Nutshell →
7. Capsule CRM
Straightforward contact and pipeline manager · United Kingdom
A free plan capped at two users and 250 contacts, then Starter with 30,000 contacts and Growth with 60,000 contacts and workflow automations. Reporting dashboards and shared mailbox sit on paid tiers. It is plain and light on advanced AI.
Switch from Freshsales if you run a small team and want contacts and pipeline without enterprise complexity.
Pricing: Published per-user tiers from Starter through Growth and Advanced to Ultimate, a free plan capped at two users and 250 contacts, and a cheaper annual rate. (free plan)
Full review: #14 of 18 in our ranking ·
Visit Capsule CRM →
8. Attio
Configurable CRM built on your own data model · United Kingdom
A modern relationship-data model where free supports up to three seats and Plus up to ten. Unlimited objects arrive only on Enterprise, and AI and enrichment run on monthly credits per seat and per workspace. It favors flexible data over classic sales process.
Switch from Freshsales if you want flexible objects and a data-model-first CRM for a small, tech-led team.
Pricing: Published per-seat plans with a free tier for up to three seats, Plus and Pro above it, and AI features metered through monthly credits. (free plan)
Full review: #13 of 18 in our ranking ·
Visit Attio →
9. Less Annoying CRM
Single-price CRM for very small businesses · United States
One published price per user that includes everything: unlimited contacts, pipelines and custom fields, 25 GB storage per user and a 30-day trial. No tiers, so no feature gates. It lacks the sequences, scoring and territory tools Freshsales sells on Pro.
Switch from Freshsales if you want one flat price with no tiers or feature gates, and few advanced tools.
Pricing: A single published price of $15 per user per month that includes every feature, with no tiers, no contract and a 30-day free trial. (free trial)
Full review: #15 of 18 in our ranking ·
Visit Less Annoying CRM →
10. folk
Relationship CRM for networks and outreach · France
A lightweight CRM for relationship-driven work such as agencies and investors. Standard covers pipeline, email campaigns and enrichment, while Premium adds custom objects, deals, email sequences, dashboards and API access. Member pricing, with an Enterprise tier above.
Switch from Freshsales if you manage relationships and outreach rather than a quota-driven pipeline.
Pricing: Published per-member Standard and Premium plans with a cheaper annual rate, an Enterprise tier listed from a starting price, and a two-week free trial. (free trial)
Full review: #17 of 18 in our ranking ·
Visit folk →
11. Salesflare
CRM that fills itself in from email and calendar data · Belgium
Captures contact and company data automatically from emails, signatures and social profiles, and logs meetings and calls. Multi-email workflows and user permissions start on Pro. An Enterprise plan requires at least five users and includes data migration done for you.
Switch from Freshsales if you want contact data captured automatically from email, not typed in.
Pricing: Published per-user tiers; email sequences and more automation on the middle and top tiers. (free trial)
Full review: #12 of 18 in our ranking ·
Visit Salesflare →
12. Copper
CRM that lives inside Google Workspace · United States
Built to live in Google Workspace: Gmail sync, a Chrome extension and Calendar sync. It has Basic, Professional and Business tiers, and onboarding consultants are offered only to eligible annual Business and Professional accounts. It is a poor fit outside Google.
Switch from Freshsales if your team works in Gmail and Google Calendar all day.
Pricing: Published per-seat tiers; automation and deeper reporting require the middle and upper plans. (free trial)
Full review: #7 of 18 in our ranking ·
Visit Copper →
Questions and answers
How do I export my data from Freshsales?
Use the API or the in-app export. The API documents list endpoints for contacts, accounts and deals through saved views, authenticated with an API key. We could not load the help-centre export article, so test the in-app export before cancelling.
Can I get a refund if I leave mid-term?
Not under the standard terms. They state that payment obligations are non-cancelable and non-refundable except as expressly provided, so end the subscription at the term end. Check your order form if you signed a quote.
Can Freshworks change my price during the term?
Not under the standard terms, which say changes take effect at your next renewal unless otherwise specified. Freshworks says it will give reasonable notice by account notification or email, so watch the renewal date.
Which Freshsales alternatives have a free plan?
Zoho CRM is free for three users, HubSpot for two, Attio for up to three seats, and Capsule for two users and 250 contacts. The Freshsales page lists three paid tiers and a 21-day trial, with no free plan.
Is the Freddy AI Agent included in the price?
No. The pricing page lists Freddy AI Agent as an add-on at $49 per 100 sessions on every tier. Close includes AI credits per user that refresh monthly without rollover, and Attio meters AI through seat and workspace credits.
Which alternative has a single flat price?
Less Annoying CRM, at one published price per user that includes every feature, with no tiers and a 30-day trial. Nutshell and Capsule use tiers but include email tools or contact limits instead of gating the basics.
Who runs Freshsales and where?
Freshsales is a Freshworks product. The terms name Freshworks Inc., a Delaware corporation, and its privacy policy gives 2950 S. Delaware Street, Suite 201, San Mateo, California as its postal address.
