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ITSM software · 11 alternatives

Jira Service Management alternatives: 11 compared

Sebastiaan Smits Editor Sebastiaan Smits · Published October 23, 2026 · Updated October 23, 2026

Teams look past Jira Service Management when the plan ladder gates change and problem management, when Atlassian Guard or Assets add cost, or when they are not an engineering shop and want a plainer ITSM product. Most go to Freshservice or HaloITSM for a like-for-like desk, and to ManageEngine or SolarWinds for cheaper change management.

Short answer: The closest replacements for Jira Service Management in our ITSM software ranking are Freshservice, Halo ITSM and ManageEngine ServiceDesk Plus. Choose Freshservice if you want a conventional ITSM product with published tiers and no engineering platform behind it. All 11 alternatives below are ranked products from Best ITSM Software in 2026, and each says where it differs from Jira Service Management and when Jira Service Management is still the better choice.

Visibility in our rankings can be paid for. Payment moves a vendor's position within the shortlist; it never adds a vendor, and it never changes a word of the review or of this page. The first three alternatives go to challengers, vendors outside the best-known brands in a category, wherever the category has them; the established names follow in their ranked order. How it works: placement disclosure · editorial process.

Jira Service Management at a glance

  • Headquarters: Australia
  • Pricing model: Per agent / month, with a free tier
  • Pricing: A permanent Free plan for up to 3 agents, Standard at $20/agent/month adding asset and configuration management and Rovo AI, Premium at $51.42/agent/month adding change management with AI risk assessment, advanced incident and problem management and 24/7 support, and a quote-only annual Enterprise tier; Atlassian now sells it within its Service Collection, with a 14-day trial of paid plans.
  • Free option: Free plan
  • Built for: Organizations already using Jira Software for engineering
  • Wrong for: A traditional IT department with no software engineering function or existing Atlassian usage will find less native advantage here than in a purpose-built ITSM tool like Freshservice or HaloITSM.
  • Place in our ranking: #5 of 12
  • Website: atlassian.com

Facts from our ITSM software ranking, last checked October 23, 2026.

Why buyers look past Jira Service Management

  1. Change management starts on Premium

    Atlassian's pricing page lists change management, advanced incident and problem management and the virtual service agent on Premium, at $55.28 per agent a month on monthly billing. Standard, at $21.50, adds assets and Rovo. A team that needs change approval pays the top published price for every agent.

  2. Security and storage sit on the edges of the plan

    SAML single sign-on needs an Atlassian Guard subscription below Enterprise. Assets includes 5,000 objects on Standard and 50,000 on Premium, then $0.02 per object a month. Automation is metered in steps per user, from 3,000 on Standard to 6,500 on Premium.

  3. Self-managed Jira has an end date

    Atlassian's migration page puts Data Center end of life in 2029, with extensions beyond March 28, 2029 granted by exception. Teams running Jira Service Management on their own servers face a move to cloud or to another product, which is a natural time to compare.

11 alternatives at a glance

Closest replacement first. The last column is our place in the full 12-product ranking.

#AlternativeHeadquartersPricingKey differenceSwitch ifOur rank
1FreshserviceUnited StatesPer agent / month; free trialModern, fast-to-deploy ITSM built on the Freshworks platformyou want a conventional ITSM product with published tiers and no engineering platform behind it#2
2Halo ITSMUnited KingdomPer agent / month, single tier; free trialAll-inclusive ITSM pricing with no feature-gated tiersyou want every module at one per-agent price instead of climbing Atlassian plans#1
3ManageEngine ServiceDesk PlusIndiaPer technician (plus assets on higher editions), with a free edition; free planBudget-friendly ITSM with a real free edition, from the Zoho stableyou want an on-premises option or pricing tied to technicians and managed assets#7
4TOPdeskNetherlandsPer agent / month, tiered; noneDutch ITSM specialist covering IT, facilities and HR service desksyou want a service management suite with local-language support and unlimited assets#3
5SolarWinds Service DeskUnited StatesPer technician / month; free trialCloud ITSM integrated with SolarWinds network monitoringyou want change management and a CMDB in the entry plan#9
6Zendesk ITSMUnited StatesPer agent / month; free trialZendesk's support-desk platform extended for internal IT service managementyour support desk already runs on Zendesk and IT should share it#6
7SysAidIsraelPer agent / month; free trialAI-driven ITSM with an emphasis on automated resolutionyou want AI agents and asset management bundled into one per-agent price#8
8Ivanti Neurons for ITSMUnited StatesQuote only; noneEnterprise ITSM integrated with Ivanti's unified endpoint managementyou need to choose between cloud and on-premises hosting and want certified ITIL 4 processes#10
9ServiceNow ITSMUnited StatesQuote only; noneEnterprise ITSM at the core of the Now Platformyou run formal ITIL practice at enterprise scale and can fund a longer implementation#4
10BMC Helix ITSMUnited StatesQuote only; noneEnterprise ITSM platform with decades of ITIL process depthyou manage a complex hybrid estate and want a CMDB-led process platform#11
11AteraIsraelPer technician / month, unlimited devices; free trialITSM with built-in RMM, priced per technician rather than per deviceyou are a managed service provider or small IT team that needs remote device management with ticketing#12

What each alternative does differently

1. Freshservice

Modern, fast-to-deploy ITSM built on the Freshworks platform · United States

Purpose-built ITSM with flat tiers of $19, $49 and $99 per agent a month, billed annually, where Jira Service Management Premium sits at $55.28 on monthly billing. Change, problem and release management wait for Pro, and Freddy AI Copilot is a $29 add-on. Non-IT teams can take a $49 business agent seat.

Switch from Jira Service Management if you want a conventional ITSM product with published tiers and no engineering platform behind it.

Pricing: Starter at $19/agent/month, Growth at $49/agent/month adding the service catalog and SLA management, Pro at $99/agent/month adding problem, change, release and major incident management, and a custom-quoted Enterprise tier with Freddy AI Agent included; Freddy AI Copilot is a $29/agent/month add-on below that. All billed annually with a 14-day free trial. (free trial)

Full review: #2 of 12 in our ranking · Visit Freshservice →

2. Halo ITSM

All-inclusive ITSM pricing with no feature-gated tiers · United Kingdom

One price of £66 per agent a month, billed annually, with every module, integration and the CMDB included, so nothing is gated by tier. Licenses can be named or concurrent. Onboarding packages are required at purchase and priced to scope, and the vendor gives a 30-day trial.

Switch from Jira Service Management if you want every module at one per-agent price instead of climbing Atlassian plans.

Pricing: A single per-agent price starting around £66/agent/month billed annually, with every module, including change, asset and CMDB, included at that one price rather than split across tiers; end users and portal access are always free. (free trial)

Full review: #1 of 12 in our ranking · Visit Halo ITSM →

3. ManageEngine ServiceDesk Plus

Budget-friendly ITSM with a real free edition, from the Zoho stable · India

Offers cloud or on-premises deployment, which Atlassian's cloud plans do not, and a free Standard edition for up to five technicians. Higher editions are priced on technicians plus managed IT assets, with Enterprise adding change, release, CMDB and projects. A 30-day trial is available.

Switch from Jira Service Management if you want an on-premises option or pricing tied to technicians and managed assets.

Pricing: A free Standard edition for up to 5 technicians covering the IT service desk only, then Standard, Professional (adds IT asset management) and Enterprise (adds problem, change and release management, CMDB and projects) editions; Professional and Enterprise are priced on technicians plus managed IT assets. Available as cloud or on-premises, with AI features on every edition and a 30-day free trial. (free plan)

Full review: #7 of 12 in our ranking · Visit ManageEngine ServiceDesk Plus →

4. TOPdesk

Dutch ITSM specialist covering IT, facilities and HR service desks · Netherlands

Sells three plans at £51, £72 and £101 per agent a month, with unlimited assets, tickets and end users in every plan. Change and problem management start on Engaged, and AI triage and Robin sit on Excellent. Pricing goes through a sales conversation and local-language support is included.

Switch from Jira Service Management if you want a service management suite with local-language support and unlimited assets.

Pricing: Essential at £51, Engaged at £72 and Excellent at £101 per agent per month; Essential covers incident and asset management, the self-service portal and knowledge base, while change, problem, and contract and SLA management start on Engaged. Average per-agent cost decreases as more agents are added, and there is no free plan or self-serve trial. (none)

Full review: #3 of 12 in our ranking · Visit TOPdesk →

5. SolarWinds Service Desk

Cloud ITSM integrated with SolarWinds network monitoring · United States

Three plans at $39, $99 and $124 per technician a month, billed annually, with unlimited requesters. Change management, CMDB and asset management are already in the $39 plan, which Atlassian reserves for higher tiers. Visual CMDB mapping and a sandbox need Premier, and the trial lasts 30 days.

Switch from Jira Service Management if you want change management and a CMDB in the entry plan.

Pricing: Essentials at $39 per technician per month with change management, CMDB and SLAs, Advanced at $99 adding network discovery, contract management and the virtual agent, and Premier at $124 adding visual CMDB dependency mapping, AI incident features and a sandbox; all billed annually with unlimited end users and a 30-day free trial. (free trial)

Full review: #9 of 12 in our ranking · Visit SolarWinds Service Desk →

6. Zendesk ITSM

Zendesk's support-desk platform extended for internal IT service management · United States

Comes from a customer service product, so employee service is a separate Employee Service Suite that is trialed for 14 days at the Professional level. Enterprise Service plans usually need a sales conversation. We could not verify IT-specific change or CMDB features on a Zendesk page.

Switch from Jira Service Management if your support desk already runs on Zendesk and IT should share it.

Pricing: IT service management runs on Zendesk Suite plans priced per agent per month, billed annually, with native hardware asset management (500 assets included) from the Suite Growth plan up and a Copilot AI add-on; a 14-day free trial is available, with no permanent free plan. (free trial)

Full review: #6 of 12 in our ranking · Visit Zendesk ITSM →

7. SysAid

AI-driven ITSM with an emphasis on automated resolution · Israel

A single listed plan at $89 per agent a month that bundles incident, change, problem and asset management with AI agents and Workato credits, plus an Enterprise tier from 20 agents with a sandbox. The free trial opens all features and needs no card.

Switch from Jira Service Management if you want AI agents and asset management bundled into one per-agent price.

Pricing: Professional at $89/agent/month with unlimited AI usage included, and a custom-quoted Enterprise tier starting at 20 agents adding sandbox environments and tailored AI agents; a free trial is available with no permanent free plan. (free trial)

Full review: #8 of 12 in our ranking · Visit SysAid →

8. Ivanti Neurons for ITSM

Enterprise ITSM integrated with Ivanti's unified endpoint management · United States

Runs in the cloud, on-premises or as a hybrid, and the vendor says you can change deployment model without losing data. It is certified for 14 ITIL 4 processes and extends into HR, facilities and security operations. The page gives no prices and routes you to sales.

Switch from Jira Service Management if you need to choose between cloud and on-premises hosting and want certified ITIL 4 processes.

Pricing: Quote-only annual licensing, typically sold alongside or bundled with Ivanti's unified endpoint management and security products; pricing scales with agent count and module selection through Ivanti's sales channel. (none)

Full review: #10 of 12 in our ranking · Visit Ivanti Neurons for ITSM →

9. ServiceNow ITSM

Enterprise ITSM at the core of the Now Platform · United States

A large enterprise platform with a sales-led purchase. We could not load ServiceNow's own pages during this check, so we state no price or package here. Expect an implementation project, which is a heavier commitment than activating a Jira Service Management project in minutes.

Switch from Jira Service Management if you run formal ITIL practice at enterprise scale and can fund a longer implementation.

Pricing: Quote-only annual contracts, typically licensed per named or concurrent user with pricing scaling by module count and platform add-ons; ServiceNow does not publish list prices and requires a sales-led evaluation. (none)

Full review: #4 of 12 in our ranking · Visit ServiceNow ITSM →

10. BMC Helix ITSM

Enterprise ITSM platform with decades of ITIL process depth · United States

Lists service level management, CMDB, asset management, change and release management and AI agents on its product page, which now sits on the helixops.ai domain under BMC Helix, Inc. It shows no prices and asks you to request them. Hybrid and multi-cloud estates are its stated focus.

Switch from Jira Service Management if you manage a complex hybrid estate and want a CMDB-led process platform.

Pricing: Quote-only annual contracts, licensed by user and module, typically deployed alongside BMC's broader Helix platform for discovery, AIOps and automation; enterprise-scale implementations commonly involve a systems integrator. (none)

Full review: #11 of 12 in our ranking · Visit BMC Helix ITSM →

11. Atera

ITSM with built-in RMM, priced per technician rather than per device · Israel

Pairs ticketing with remote monitoring and management, so it fits teams that look after client devices more than employee requests. Its pricing page blocked our automated check, so verify the technician price and trial on the vendor site. It is a different shape of product from Jira.

Switch from Jira Service Management if you are a managed service provider or small IT team that needs remote device management with ticketing.

Pricing: Flat-rate plans priced per technician per month regardless of the number of managed devices, covering ticketing, remote monitoring and management (RMM) and patch management in the same subscription; a free trial is available. (free trial)

Full review: #12 of 12 in our ranking · Visit Atera →

When Jira Service Management is still the right choice

Jira Service Management is the right choice when incidents and changes have to link to Jira engineering work, when you want a free plan for three agents with alerts and on-call, or when Atlassian is already your system of work. Customers are unlicensed, so only agents count. If those hold, a move gains little.

What to expect when you switch from Jira Service Management

  1. Back up what the export leaves out

    Atlassian's export documentation says backups exclude automation flows, third-party apps, Assets, and features powered by Opsgenie such as alerts and on-call schedules. Export automation flows by hand and extract Assets objects separately. Backups with attachments are limited to one every 48 hours.

  2. Read the renewal terms before you decide

    The Atlassian Customer Agreement renews a term of 12 months or more for another 12 months at the then current rates, unless either party gives notice before the end of the term. Notice is given through account settings or support. New orders can be refunded within 30 days.

  3. Plan for approval history and queues

    Change approvals, SLA configuration and request types live in Jira workflows and service projects. Check how the new product imports closed tickets, and keep read access to the old site for audit evidence until the new one holds the same records.

Questions and answers

Can I export my data from Jira Service Management?

Yes, through the backup manager and the REST API, with exceptions. The export documentation lists work items, comments, users, attachments and configuration, and excludes automation flows, Assets and Opsgenie-powered alerts and on-call. Atlassian recommends staying under 25 GB of total data.

How do I cancel Jira Service Management?

Give notice of non-renewal before the term ends, through account settings or Atlassian support. The customer agreement renews terms of 12 months or more for another 12 months at then current rates. Cancellation within 30 days of the first order can be refunded.

What happens to my data after I leave?

Your rights to use the product end, and the agreement says Atlassian will delete Customer Data following expiration or termination, as the documentation describes. We did not find a fixed retention period on the pages we checked, so export before the term ends.

Is there a free plan I can move to instead?

Yes. Atlassian lists a Free plan for up to three agents with 2 GB of storage, and ManageEngine lists a free Standard edition for up to five technicians. Both are limited: Jira's Free plan has no change management, and ManageEngine's covers the service desk only.

Which alternatives include change management in the entry plan?

SolarWinds lists change management and a CMDB in its $39 Essentials plan. SysAid lists change and problem management in its single Professional plan, and HaloITSM includes every module in one price. Jira and Freshservice keep change for their top paid tiers.

Is Jira Service Management cheaper than Freshservice?

At the entry level yes, because Atlassian offers a free plan and Standard at $21.50 against Freshservice Starter at $19 billed annually. For change management, Premium at $55.28 monthly compares with Freshservice Pro at $99 billed annually. Billing cycles differ, so compare like with like.

Sources

Prices, plan limits and product facts about Jira Service Management on this page were checked against the vendors' own pages on October 23, 2026. Vendors change both without notice, so treat the figures as of that date.

Who wrote this

Sebastiaan Smits Sebastiaan Smits, Founder, wrote, edited and fact-checked this page. Founder of The Interregnum and of 2 Steps Ahead, an AI search visibility agency. Editorially responsible for every page here; research and drafting are AI-assisted. Last reviewed October 23, 2026. How we review.