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ITSM software · 11 alternatives

Freshservice alternatives: 11 compared

Sebastiaan Smits By Sebastiaan Smits · Published October 8, 2026 · Updated October 8, 2026

Teams look past Freshservice when change and problem management sit on the $99 tier, when AI and asset capacity are priced as add-ons, or when renewal adjusts fees after a discount. Most go to Halo ITSM or TOPdesk for different tier structures, to Jira Service Management or ManageEngine for lower entry prices, and to ServiceNow or BMC for larger estates.

Short answer: The closest replacements for Freshservice in our ITSM software ranking are Halo ITSM, TOPdesk and ServiceNow ITSM. Choose Halo ITSM if you are tired of unlocking modules tier by tier. All 11 alternatives below are ranked products from Best ITSM Software in 2026, and each says where it differs from Freshservice and when Freshservice is still the better choice.

Visibility in our rankings can be paid for. Payment moves a vendor's position within the shortlist; it never adds a vendor, and it never changes a word of the review or of this page. How it works: placement disclosure · editorial process.

Freshservice at a glance

  • Headquarters: United States
  • Pricing model: Per agent / month
  • Pricing: Starter at $19/agent/month, Growth at $49/agent/month adding the service catalog and SLA management, Pro at $99/agent/month adding problem, change, release and major incident management, and a custom-quoted Enterprise tier with Freddy AI Agent included; Freddy AI Copilot is a $29/agent/month add-on below that. All billed annually with a 14-day free trial.
  • Free option: Free trial
  • Built for: Growing IT teams wanting ITIL discipline without a long implementation
  • Wrong for: A large enterprise needing deep, multi-business-unit ITIL process governance and extensive custom workflow scripting will outgrow Freshservice; ServiceNow or BMC Helix are built for that scale.
  • Place in our ranking: #1 of 12
  • Website: freshworks.com

Facts from our ITSM software ranking, last checked October 8, 2026.

Why buyers look past Freshservice

  1. ITIL processes start at the top self-serve tier

    On Freshworks' pricing page, Starter at $19 per agent a month covers incident, knowledge and task management. Growth at $49 adds the service catalog and SLAs. Problem, change, release and major incident management only arrive with Pro at $99, all billed annually.

  2. AI and asset capacity are priced beyond the plan

    Freddy AI Copilot is a $29 per agent a month add-on below Enterprise. Growth and above include the IT asset package with 100 asset units, and extra units are sold in packs of 500 at additional cost. The seat price is therefore not the whole bill.

  3. Renewal reopens the price

    Under the Freshworks Terms of Service, plans auto-renew at the same users and plan unless a party gives 30 days' written notice of non-renewal or downgrade. Fees are adjusted on renewal with 30 days' notice, and earlier discounts or price protections do not carry over.

11 alternatives at a glance

Closest replacement first. The last column is our place in the full 12-product ranking.

#AlternativeHeadquartersPricingKey differenceSwitch ifOur rank
1Halo ITSMUnited KingdomPer agent / month, single tier; free trialAll-inclusive ITSM pricing with no feature-gated tiersyou are tired of unlocking modules tier by tier#2
2TOPdeskNetherlandsPer agent / month, tiered; noneDutch ITSM specialist covering IT, facilities and HR service desksyou want local-language support and ITIL processes packaged in fixed tiers#3
3ServiceNow ITSMUnited StatesQuote only; noneEnterprise ITSM at the core of the Now Platformyour processes span many departments and a platform contract is acceptable#4
4Jira Service ManagementAustraliaPer agent / month, with a free tier; free planITSM built on the Jira platform, tightly linked to engineering workflowsyour engineering teams already live in Atlassian and a free tier appeals#5
5Zendesk ITSMUnited StatesPer agent / month; free trialZendesk's support-desk platform extended for internal IT service managementsupport and IT should share one tool and one agent pool#6
6ManageEngine ServiceDesk PlusIndiaPer technician (plus assets on higher editions), with a free edition; free planBudget-friendly ITSM with a real free edition, from the Zoho stableyou want to host the service desk yourself or start on a free edition#7
7SysAidIsraelPer agent / month; free trialAI-driven ITSM with an emphasis on automated resolutionyou want AI and all ITIL processes in one price without a usage meter#8
8SolarWinds Service DeskUnited StatesPer technician / month; free trialCloud ITSM integrated with SolarWinds network monitoringyou need change management and a CMDB at a low per-technician price#9
9Ivanti Neurons for ITSMUnited StatesQuote only; noneEnterprise ITSM integrated with Ivanti's unified endpoint managementyou manage endpoints with Ivanti and want service desk beside them#10
10BMC Helix ITSMUnited StatesQuote only; noneEnterprise ITSM platform with decades of ITIL process deptha large IT organization wants a vendor-led enterprise platform#11
11AteraIsraelPer technician / month, unlimited devices; free trialITSM with built-in RMM, priced per technician rather than per deviceyou want remote monitoring and ticketing in the same tool#12

What each alternative does differently

1. Halo ITSM

All-inclusive ITSM pricing with no feature-gated tiers · United Kingdom

One per-agent price with every module included, so change, asset and CMDB are not split across tiers as they are at Freshservice. Priced at £66 in the UK, billed annually, with free end users. Onboarding packages are required with purchase, at a cost that depends on scope.

Switch from Freshservice if you are tired of unlocking modules tier by tier.

Pricing: A single per-agent price starting around £66/agent/month billed annually, with every module, including change, asset and CMDB, included at that one price rather than split across tiers; end users and portal access are always free. (free trial)

Full review: #2 of 12 in our ranking · Visit Halo ITSM →

2. TOPdesk

Dutch ITSM specialist covering IT, facilities and HR service desks · Netherlands

Three tiers, where Essential already covers incident and asset management and the portal, and change, problem and contract management start at Engaged. Pricing is shown as a starting point with a conversation required. Support in your local language is included in all plans.

Switch from Freshservice if you want local-language support and ITIL processes packaged in fixed tiers.

Pricing: Essential at £51, Engaged at £72 and Excellent at £101 per agent per month; Essential covers incident and asset management, the self-service portal and knowledge base, while change, problem, and contract and SLA management start on Engaged. Average per-agent cost decreases as more agents are added, and there is no free plan or self-serve trial. (none)

Full review: #3 of 12 in our ranking · Visit TOPdesk →

3. ServiceNow ITSM

Enterprise ITSM at the core of the Now Platform · United States

A quote-only platform sold by module, with no published price list; we could not reach servicenow.com from our fetch tools, so nothing on its pages was checked. Listed because it is the obvious name for larger estates; verify scope and licensing with the vendor before shortlisting it.

Switch from Freshservice if your processes span many departments and a platform contract is acceptable.

Pricing: Quote-only annual contracts, typically licensed per named or concurrent user with pricing scaling by module count and platform add-ons; ServiceNow does not publish list prices and requires a sales-led evaluation. (none)

Full review: #4 of 12 in our ranking · Visit ServiceNow ITSM →

4. Jira Service Management

ITSM built on the Jira platform, tightly linked to engineering workflows · Australia

Has a permanent free plan for 3 agents, Standard at $20 per agent and Premium at $51.42. Asset and configuration management comes with Standard, holding 5,000 objects, with more billed at $0.02 per object a month. Fits teams already on Jira, Confluence or Rovo.

Switch from Freshservice if your engineering teams already live in Atlassian and a free tier appeals.

Pricing: A permanent Free plan for up to 3 agents, Standard at $20/agent/month adding asset and configuration management and Rovo AI, Premium at $51.42/agent/month adding change management with AI risk assessment, advanced incident and problem management and 24/7 support, and a quote-only annual Enterprise tier; Atlassian now sells it within its Service Collection, with a 14-day trial of paid plans. (free plan)

Full review: #5 of 12 in our ranking · Visit Jira Service Management →

5. Zendesk ITSM

Zendesk's support-desk platform extended for internal IT service management · United States

An employee-service product built on the Zendesk support platform, with tickets, knowledge, asset management and change and problem handling. The Zendesk Suite plans we saw priced Team at €55 and Professional at €115 per agent a month on annual billing. Strongest if customer support already runs on Zendesk.

Switch from Freshservice if support and IT should share one tool and one agent pool.

Pricing: IT service management runs on Zendesk Suite plans priced per agent per month, billed annually, with native hardware asset management (500 assets included) from the Suite Growth plan up and a Copilot AI add-on; a 14-day free trial is available, with no permanent free plan. (free trial)

Full review: #6 of 12 in our ranking · Visit Zendesk ITSM →

6. ManageEngine ServiceDesk Plus

Budget-friendly ITSM with a real free edition, from the Zoho stable · India

Cloud or on-premises, which Freshservice does not offer in the same way. Standard is free for up to 5 technicians; Professional adds asset management and Enterprise adds ITIL practices and CMDB, both priced on technicians plus managed assets. AI features are included in every edition at no extra cost.

Switch from Freshservice if you want to host the service desk yourself or start on a free edition.

Pricing: A free Standard edition for up to 5 technicians covering the IT service desk only, then Standard, Professional (adds IT asset management) and Enterprise (adds problem, change and release management, CMDB and projects) editions; Professional and Enterprise are priced on technicians plus managed IT assets. Available as cloud or on-premises, with AI features on every edition and a 30-day free trial. (free plan)

Full review: #7 of 12 in our ranking · Visit ManageEngine ServiceDesk Plus →

7. SysAid

AI-driven ITSM with an emphasis on automated resolution · Israel

A single Professional plan at $89 per agent a month with unlimited AI usage, request, incident, change, problem and asset management included, and a custom Enterprise tier from 20 agents. No permanent free plan. The all-inclusive pitch replaces Freshservice's separate AI add-on.

Switch from Freshservice if you want AI and all ITIL processes in one price without a usage meter.

Pricing: Professional at $89/agent/month with unlimited AI usage included, and a custom-quoted Enterprise tier starting at 20 agents adding sandbox environments and tailored AI agents; a free trial is available with no permanent free plan. (free trial)

Full review: #8 of 12 in our ranking · Visit SysAid →

8. SolarWinds Service Desk

Cloud ITSM integrated with SolarWinds network monitoring · United States

Per technician at $39, $99 or $124 a month on annual billing, with unlimited end users and a 30-day trial. Change management, CMDB and SLAs are already in the Essentials tier at $39, where Freshservice charges $99 for change. Asset pricing is available on request.

Switch from Freshservice if you need change management and a CMDB at a low per-technician price.

Pricing: Essentials at $39 per technician per month with change management, CMDB and SLAs, Advanced at $99 adding network discovery, contract management and the virtual agent, and Premier at $124 adding visual CMDB dependency mapping, AI incident features and a sandbox; all billed annually with unlimited end users and a 30-day free trial. (free trial)

Full review: #9 of 12 in our ranking · Visit SolarWinds Service Desk →

9. Ivanti Neurons for ITSM

Enterprise ITSM integrated with Ivanti's unified endpoint management · United States

Sold as a service management package with IT asset management, discovery, AI assist and the Neurons platform, aimed at teams that also manage endpoints with Ivanti. We found no price on the page. Heavier to buy than Freshservice, which you can start on a 14-day trial.

Switch from Freshservice if you manage endpoints with Ivanti and want service desk beside them.

Pricing: Quote-only annual licensing, typically sold alongside or bundled with Ivanti's unified endpoint management and security products; pricing scales with agent count and module selection through Ivanti's sales channel. (none)

Full review: #10 of 12 in our ranking · Visit Ivanti Neurons for ITSM →

10. BMC Helix ITSM

Enterprise ITSM platform with decades of ITIL process depth · United States

Enterprise service management from BMC, which lists a Request Pricing button on its home page instead of a rate card. Its Helix product pages blocked our fetch, so scope and tiers are not verified here. Expect a sales-led purchase rather than a self-serve trial.

Switch from Freshservice if a large IT organization wants a vendor-led enterprise platform.

Pricing: Quote-only annual contracts, licensed by user and module, typically deployed alongside BMC's broader Helix platform for discovery, AIOps and automation; enterprise-scale implementations commonly involve a systems integrator. (none)

Full review: #11 of 12 in our ranking · Visit BMC Helix ITSM →

11. Atera

ITSM with built-in RMM, priced per technician rather than per device · Israel

atera.com blocked our fetch, so nothing on its pages was checked here. The category file describes a per-technician plan that combines ticketing with remote monitoring and management. Treat it as a candidate to evaluate, and confirm tiers and scope on the vendor site yourself.

Switch from Freshservice if you want remote monitoring and ticketing in the same tool.

Pricing: Flat-rate plans priced per technician per month regardless of the number of managed devices, covering ticketing, remote monitoring and management (RMM) and patch management in the same subscription; a free trial is available. (free trial)

Full review: #12 of 12 in our ranking · Visit Atera →

When Freshservice is still the right choice

Freshservice is the right choice when you want ITIL change and problem processes without a long implementation. Pro at $99 includes both, the service catalog and release management, and the trial runs 14 days with no card. It also bundles an IT asset package, MSP mode and a Teams and Slack bot. If you stay below Pro, the cost is easy to predict.

What to expect when you switch from Freshservice

  1. Export while the account is open

    Admin, Account has an Export button that emails the whole service desk as XML; the help article is from 2021, so test it first. Analytics, Settings, Data Exports schedules recurring exports by module. After closure, the Terms make data available for export for 14 days.

  2. Plan for the API ceiling

    Freshservice's API documentation sets a per-minute limit by plan: 100 calls on Starter, 200 on Growth, 400 on Pro and 500 on Enterprise, with page sizes up to 100. A large ticket archive pulled through the API can take hours on a lower plan. Schedule it before you downgrade.

  3. Give notice before the term ends

    A notice of non-renewal or downgrade must reach Freshworks 30 days before the term ends, or the plan renews for the same period. Payment obligations are non-cancelable and non-refundable under the Terms, so time the cutover to the end of the paid term.

Questions and answers

How do I export my data from Freshservice?

An admin opens Admin, Account and clicks Export, which emails the full service desk in XML format. Scheduled exports by module are under Analytics, Settings, Data Exports. Tickets, changes and assets also have their own export routes in the help center.

How long can I get my data after closing Freshservice?

For 14 days from the closure date, under the Freshworks Terms. During the subscription you can download or delete it at any time. A free trial that ends without export loses its data permanently, so export before either date.

How much notice does Freshservice need to cancel?

Thirty days in writing before the subscription term ends, for non-renewal or downgrade. Otherwise the plan renews at the same users and plan for a period equal to the previous term. Your order form can set different terms.

Will my price change when Freshservice renews?

It can. Freshworks may adjust fees on renewal and must notify you at least 30 days beforehand. The Terms also say that discounts or price protections granted earlier will not apply to renewal terms.

Is the Freshservice API limited?

Yes, per minute and by plan: 100 calls on Starter, 200 on Growth, 400 on Pro and 500 on Enterprise for accounts created after September 2020, with some operations subject to sublimits. Plan large extractions around that ceiling.

What does Freshservice charge for AI and assets on top of the plan?

Freddy AI Copilot is $29 per agent a month as an add-on, and Enterprise includes Freddy AI Agent. Growth and above include 100 asset units; more units come in packs of 500, and upgraded asset functionality costs extra.

Sources

Prices, plan limits and product facts about Freshservice on this page were checked against the vendors' own pages on October 8, 2026. Vendors change both without notice, so treat the figures as of that date.

Who wrote this

Sebastiaan Smits Sebastiaan Smits, Founder, wrote, edited and fact-checked this page. Founder of The Interregnum and of 2 Steps Ahead, an AI search visibility agency. Writes, edits and fact-checks every page here. Last reviewed October 8, 2026. How we review.