Teams look past Five9 when its public pricing is hard to find, when a seat floor or quote cycle stands between them and a trial, or when they want to run a small team without an enterprise contract. Larger voice operations tend to go to Genesys, NICE or RingCX, and smaller ones to Aircall, CloudTalk or Ringover.
Visibility in our rankings can be paid for. Payment moves a vendor's position within
the shortlist; it never adds a vendor, and it never changes a word of the review or of this page. The first three alternatives
go to challengers, vendors outside the best-known brands in a category, wherever the category has them; the
established names follow in their ranked order. How it works:
placement disclosure · editorial process.
What each alternative does differently
1. Genesys Cloud CX
Largest scale in this category, published tiered pricing · United States
A like-for-like enterprise platform. Its pricing page lists four tiers from $75 to $240 per user a month billed annually, with a choice of named, concurrent or hourly licenses. Workforce management arrives at CX 3 and the heavier AI tier at CX 4, so cost climbs with scope.
Switch from Five9 if you want a comparable enterprise platform whose tiers are published and licensable by named or concurrent user.
Pricing: CX 1 (voice) $75, CX 2 (adds digital) $115, CX 3 (adds workforce management) $155 and CX 4 (AI) $240 per user/month billed annually, published; $2,000/month minimum commitment (none)
Full review: #9 of 15 in our ranking ·
Visit Genesys Cloud CX →
2. NICE CXone
Routing, quality and workforce management in one suite · Israel / United States
Presents itself as an AI-first customer experience platform and says it carries more than 25 billion interactions a year. Its site mentions sovereign-ready infrastructure. We could not read a price on its pages this week, so budget through a quote, and expect an enterprise-scale rollout.
Switch from Five9 if you run a large operation and want a vendor of similar scale with sovereign-ready hosting options.
Pricing: Omnichannel Suite $110, Essential Suite $135, Core Suite $169, Complete Suite $209 and Ultimate Suite $249 per agent/month, published; Ultimate adds a $0.25/session fee (none)
Full review: #10 of 15 in our ranking ·
Visit NICE CXone →
3. RingCentral RingCX
Bundled with RingCentral UCaaS, published entry price · United States
Sold by a unified communications company, so telephony, messaging and the contact center come from one party. The vendor's guide claims 99.999% uptime, SOC 2 Type II, HIPAA and GDPR. We could not reach a RingCX price page, so cost comes by quote.
Switch from Five9 if your office telephony could move to the same vendor as the contact center.
Pricing: Standard $65/user/month (annual) or $75/month, published; Professional, Elite and Enterprise all custom-quoted (none)
Full review: #15 of 15 in our ranking ·
Visit RingCentral RingCX →
4. Odigo
European sovereign cloud CCaaS, four decades of heritage · France
Publishes a split by size. Essential covers 5 to 500 users with simultaneous monthly peak billing and a six-week deployment claim, while Enterprise covers 500 and up and bills per appointed agent. It presents itself as a European CCaaS with data sovereignty, and quotes prices on request.
Switch from Five9 if you want billing that follows peak simultaneous use and a European provider with a defined small-team tier.
Pricing: Essential (5-500 users), Enterprise (500-5,000+ users) and CXaaS (1,000-50,000+ users) tiers, all quoted on request (none)
Full review: #2 of 15 in our ranking ·
Visit Odigo →
5. Puzzel
Nordic CCaaS pioneer since 1998, AI Co-Pilot for live agents · Norway
Sold as a contact centre suite with separate modules for virtual agents, quality management, knowledge, case management and workforce management. Its site features a report on EU data sovereignty for contact centres. Pricing is not shown, so the module list drives the quote.
Switch from Five9 if you want to add AI, quality and workforce modules one at a time and care about EU data sovereignty.
Pricing: Enterprise CCaaS pricing quoted on request (none)
Full review: #3 of 15 in our ranking ·
Visit Puzzel →
6. Diabolocom
Enterprise predictive dialing, published from ~$60/license · France
Leans on outbound. Its site lists a dynamic dialer and lead management beside telecom offerings, and says it hosts on a sovereign cloud with in-house AI research. It has no public price list in the pages we read, so test dialer behavior in a trial before committing.
Switch from Five9 if outbound dialing matters most and you want the telecom services supplied by the same vendor.
Pricing: Voice from ~$60/named license; Omnichannel from ~$99/named license; Ultimate custom; based on a 3-year term with a 150-license minimum; voice minutes, transcription and storage billed on usage (none)
Full review: #7 of 15 in our ranking ·
Visit Diabolocom →
7. Vocalcom
Operating since 1995, native predictive dialing · France
A long-running vendor, with 25-plus years, 1,250-plus customers and 47-plus countries on its home page. It now sells AI agents for sales, support and collections across 18-plus channels, and claims go-live in three days. That claim is the vendor's own and worth testing.
Switch from Five9 if you work in collections or sales outreach and want AI agents alongside the human desk.
Pricing: Enterprise CCaaS pricing quoted on request (none)
Full review: #11 of 15 in our ranking ·
Visit Vocalcom →
8. Aircall
250+ integrations and AI voice agents, from $30/license/month · France
Built for teams of three or more, with $30 and $50 per license plans and an Enterprise tier from 25 licenses. Offers a power dialer that dials up to 1,000 imported numbers in sequence, plus 250-plus integrations. It does not advertise the predictive pacing Five9 sells.
Switch from Five9 if you run a smaller sales or support team and want published prices and quick CRM integrations.
Pricing: Essentials $30/license/month and Professional $50/license/month, billed annually (25% below monthly billing), both with a 3-license minimum; Enterprise custom (25-license minimum); published for the two entry tiers (free trial)
Full review: #5 of 15 in our ranking ·
Visit Aircall →
9. CloudTalk
No-code call-flow builder with published per-seat pricing from €19/month · Slovakia
Publishes prices from €19 per user a month billed annually with a one-license minimum. A preview and power dialer is on the plan grid, and a parallel dialer of up to 10 lines is an add-on. It is a calling tool first, so heavy workforce planning is not its job.
Switch from Five9 if you want a small team on per-user pricing with one-seat entry and an add-on dialer.
Pricing: Lite €19/user/month (annual, €27 monthly); Starter €25/€34; Essential €29/€39; Expert €49/€69/user/month (3-seat minimum), published (free trial)
Full review: #4 of 15 in our ranking ·
Visit CloudTalk →
10. Ringover
AI receptionist bundled in, buyable online without a sales call · France
Sold online for small teams, from $19 per user a month on a 12-month commitment with three users minimum. The $49 plan adds a power dialer and advanced analytics. A higher plan with workforce management and multi-site support starts at 50 users and goes through a demo.
Switch from Five9 if you want to buy online with a three-user minimum and move to a custom plan only when you grow.
Pricing: Talk plan published entry pricing, buyable online; Business plan for teams of 3+ on a 12-month term; Advanced plan custom-quoted after a demo (none)
Full review: #6 of 15 in our ranking ·
Visit Ringover →
11. 3CX
Per-simultaneous-call licensing with a self-hosted option · Cyprus
Licensed per simultaneous call each year, not per seat: its pricing table starts at 8 calls for $300 on Basic. You choose hosting by 3CX or your own server. It is a phone system with a contact center option, not a full workforce suite, so check queue depth.
Switch from Five9 if you prefer annual licensing per simultaneous call and the option of running the system yourself.
Pricing: Basic, PRO and AI editions licensed annually per simultaneous-call tier (8 to 1,024 SC); hosting billed separately; free editions for up to 10 users (self-hosted 4SC Free Basic, shared SMB instance) (free plan)
Full review: #8 of 15 in our ranking ·
Visit 3CX →
12. Kavkom
Cheapest published entry price, from €10/user/month · France
Starts at €10 per user a month, or €8 on a yearly plan with a 12-month commitment. A predictive dialer is a separate add-on from €50 per user a month on the yearly plan. Monthly plans carry no commitment, but there is no deep workforce tooling shown.
Switch from Five9 if your agent count is small and you want a predictive dialer priced as an add-on.
Pricing: Basic Pack €10/user/month (€8 with a 12-month term); Plus Pack €50/user/month (€42 with a 12-month term, €30/€24 for French SMEs); Custom Pack quoted; predictive dialer add-on from €50/user/month; published for the first two tiers (free trial)
Full review: #1 of 15 in our ranking ·
Visit Kavkom →
13. NFON
Contact center on European-hosted cloud telephony · Germany
A German vendor selling cloud telephony and SIP trunking, with contact center and agent assist as a further layer. Its site presents agentic AI and positions the product for European business. A contact center price is not listed, so it comes bundled in the quote.
Switch from Five9 if you are a European company that wants the contact center layered onto cloud telephony from one provider.
Pricing: NFON Contact Center pricing quoted on request, sold alongside NFON's Cloudya cloud telephony (none)
Full review: #12 of 15 in our ranking ·
Visit NFON →
14. Enreach
Pan-European group spanning 10 countries · Netherlands
A European group selling unified communications, contact center and telecom services through reselling and service provider partners. You buy mostly via partners, not from a web price list. That suits teams who want local service across countries, less so those who want self-service sign-up.
Switch from Five9 if you want a partner-led purchase with local service across several European countries.
Pricing: Enreach Omnichannel contact center pricing quoted on request (none)
Full review: #13 of 15 in our ranking ·
Visit Enreach →
